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About the Role

As a Senior Engagement Manager, you will serve as the primary partner for enterprise accounts, managing complex engagements from rollout through adoption, expansion, and renewal. You will operate with high autonomy to shape adoption strategies, orchestrate senior stakeholders, and lead consultative renewal conversations while building scalable frameworks and coaching team members.

Responsibilities

• Serve as the primary partner to enterprise accounts, owning complex engagements end-to-end.
• Design value strategies across the client relationship lifecycle, adapting playbooks to specific client contexts.
• Drive sustained engagement through value-based success planning and executive relationship management.
• Partner with Legal Engineering to identify high-value use cases.
• Lead expansion and renewal conversations, identifying growth opportunities and driving upsells.
• Monitor adoption and retention risks using data and health signals to implement proactive solutions.
• Automate workflows using AI tools to create leverage for the team.
• Develop repeatable engagement frameworks and scalable adoption motions.
• Coach Engagement Managers and Associates on client strategy and playbook evolution.

Requirements

• 7+ years in management consulting, client advisory, or a comparable strategic, client-facing field.
• Proven track record of driving measurable adoption, retention, and expansion for high-value accounts.
• Experience building and sustaining senior, executive-level relationships.
• Experience advising legal teams, regulated industries, or professional services clients.
• Strong data fluency and metrics-driven approach to client health.
• Ability to thrive in ambiguity and automate workflows.
• Commitment to working in-office 5 days per week.

Skills

• Strategic account management
• Executive relationship management
• Consultative selling
• Data analysis
• AI-driven workflow automation
• Mentorship and coaching
• Communication and storytelling

Location

• Union Square, New York, NY

Work Type

• Full-time
• On-site

Experience Level

• 7+ years

Salary/Compensations

• Competitive package

Benefits

• Medical, Dental, and Vision insurance
• HSA or Healthcare FSA
• Generous parental leave
• Maven Clinic access
• Dependent Care FSA
• One Medical membership
• Pre-tax commuter benefits
• Life Insurance
• Short-term and Long-term disability
• 401(K) with company match
• Unlimited PTO
• Identity protection
• Legal coverage
• Pet savings programs

About the Company

• Legora is an AI-native workspace provider for legal professionals.
• The company has scaled to $100M+ in ARR with 1,000+ customers across 50+ countries.
• The company culture emphasizes ownership, high standards, and collaborative growth.

Equal Opportunity

• Legora is an equal opportunity employer committed to diversity, inclusion, and a high-performance culture, prohibiting discrimination based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other legally protected characteristic.