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About the Role

This day-time role is perfect for someone eager to contribute to the development of innovative concepts and techniques within our Data Centres. As an ambassador for your site and the Campus, you will proactively engage with all level’s of UK and Global stakeholders to continuously improve our critical facility operational performance and customer experience. You will support our team while driving change and developing new ideas that will shape the future of our operations.

Responsibilities

Serves as second port of call when Data Center manager or supervisor is unavailable
Supports Data Center manager and site supervisors in daily operations and coordination
Heavily involved in site phase build activities and switching schedules to meet project requirements
Responsible for writing, planning, and scheduling major project work and liaising with vendors
Coordinates project timelines, secures vendor dates, and ensures customer notifications are issued
Acts as customer-facing representative alongside the CFE supervisor/manager
Attends and contributes to Customer MBRs and any key customer meetings
Acts as an escalation point during major incidents
Provides technical support during incidents — directs team to failed components and guides response
Supports the incident management process, collaborating closely with supervisors & Data Center Manager during incidents to ensure coordinated team response
Acts as technical support for the entire team — from apprentices to senior roles
Supports hiring process as a technical assessor in interviews
Monday–Friday role with flexibility to cover incidents and provide broad team support
Recognized for bringing significant technical value and support across multiple levels of the team

Requirements

Proven ability to act as a technical lead during incidents, confidently directing teams and troubleshooting complex issues
Strong organisational skills and experience in planning projects, including vendor management and customer communications
Collaborative and approachable — able to provide day-to-day support and mentorship across all levels, from apprentices to senior team members
Customer-focused mindset with experience participating in customer meetings, MBRs, and acting as a key point of contact
Comfortable operating in a fast-paced environment with responsibility for technical oversight
Flexible and solutions-oriented, able to step in when required and support the wider management team

Location

Work Type

Day-time role
Full-time

About the Company

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society.
You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Equal Opportunity

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Please click here to see the “Know Your Rights: Workplace Discrimination is Illegal” poster and supplement.
Please click here to see our EEO Policy Statement.
Please click here to see our Pay Transparency Policy Statement.
Equinix participates in E-Verify.
U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States.
E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
To learn more about the E-Verify program, please visit E-Verify.
www.equinix.com/company/legal/careers-verify-participation/
www.equinix.com/company/legal/osc-right-to-work/
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
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