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About the Role
Hertz is seeking a detail-oriented individual for a Part Time Customer Service Exit Gate Attendant position to uphold security standards and ensure a smooth customer experience.
Responsibilities
- Greet customers and complete necessary rental information by scanning and checking the rental agreement, customer identification, and vehicle asset tag.
- Provide optional sales items using approved sales techniques and disclose rates, terms, and conditions.
- Maintain location and company security measures, perform sight monitoring of the lot, and ensure smooth vehicle transitions through the security gate.
- Assist customers with directions and resolve rental contract and vehicle issues.
- Manually log and release vehicles during computer system outages.
- Perform related responsibilities as required or assigned.
Requirements
- Prefer 1 year customer service experience.
- Ability to manage stressful and unusual situations while maintaining good customer relations.
- Good organizational skills with the ability to write clearly and concisely.
- Ability to understand and follow oral and written directions.
- Ability to speak and understand English.
- Car rental product knowledge and ability to use effective and approved sales techniques, as required.
- Ability to type and perform accurate data entry.
- Ability to operate radio, security and computer equipment.
- Ability to process all paperwork according to policies and procedures.
Skills
- Customer service
- Sales techniques
- Security measures
- Organizational skills
- Written communication
- Verbal communication
- Data entry
- Radio operation
- Computer operation
- Paperwork processing
Location
- North America
Work Type
- Part Time
Experience Level
- 1 year preferred
Education Level
- High School Diploma or Equivalent
Salary/Compensations
- Hourly Rate is $23.04 + Commission
- On Target Earning potential of starting 2%
- Monthly bonus plans
Benefits
- Employee Assistance Program for employees & family
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
About the Company
- The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
- The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Equal Opportunity
- At Hertz, we champion and celebrate a culture of diversity and inclusion.
- We take affirmative steps to promote employment and advancement opportunities.
- The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
- Individuals are encouraged to apply for positions because of the characteristics that make them unique.
- EOE, including disability/veteran