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About the Role

Consult with customers on their car rental needs, maximizing revenue by offering products and services, and ensuring world-class customer service and sales support.

Responsibilities

• Provide world-class customer service by managing the rental and return process in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Represent Hertz professionally through appearance, language, and behavior.
• Ensure a clean and safe vehicle is provided to every customer.
• Take ownership of each customer’s service experience by resolving issues promptly.
• Actively participate in a teamwork and collaboration environment.
• Utilize company-approved sales and service techniques to identify customer needs.
• Offer optional products to meet customer needs.
• Prepare all rental and return documents accurately and completely.
• Qualify customers according to company rental requirement guidelines.
• Provide customers with assistance regarding directions, maps, local area information, and service information.
• Review rental parameters with customers to ensure a clear understanding of rates and service charges.
• Ensure the accuracy of the return date and time on the rental agreement.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer phones to assist customers in a friendly, helpful, and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize wait times and promote efficient service.

Requirements

• Work flexible shifts including weekends and holidays.
• Work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Skills

• Passion for customer service and attention to detail.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and ability to navigate multiple computer systems.
• Ability to multi-task on computer systems while engaging with customers.
• Proficiency in English.
• Good communication skills, both written and oral.
• Ability to communicate in English clearly and proficiently.
• Ability to work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrated professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience in a customer-facing environment.
• Candidates fluent in other languages are encouraged to apply.

Location

• North America
• Europe
• The Caribbean
• Latin America
• Africa
• The Middle East
• Asia
• Australia
• New Zealand

Work Type

• Full-time

Experience Level

• Customer-facing experience

Salary/Compensations

• $22.04 per hour + Commission
• On Target Earning potential starting at 2%
• Monthly bonus plans up to 12%

Benefits

• Overtime Pay
• Holiday Pay (1.5x regular pay rate + 8 hours holiday pay)
• Sick Pay (Up to 48 hours)
• Paid Time Off / Vacation
• Paid observed Holidays (4 Floating Holidays, 9 Paid Observed Holidays)
• Profit Sharing
• Up to 40% off the base rate of any standard Hertz Rental
• Medical, Dental & Vision plan options
• Hertz-paid Basic Life Insurance (coverage equal to one-times base annual pay)
• Retirement programs, including 401(k) employer matching (dollar for dollar on the first 3%, 50 cents per dollar on the next 2%)
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts – Theme Park Tickets, Gym Discounts & more

About the Company

• The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
• The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies.
• The Hertz brand is one of the most recognized in the world.

Equal Opportunity

• At Hertz, we champion and celebrate a culture of diversity and inclusion.
• We take affirmative steps to promote employment and advancement opportunities.
• Individuals are encouraged to apply for positions because of the characteristics that make them unique.
• EOE, including disability/veteran