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About the Role

Interact with customers to provide world-class service by offering helpful, courteous, and quality assistance. This includes consulting with customers on their car rental as a rental sales agent, maximizing revenue opportunities by actively offering products and services, and overcoming customer objections.

Responsibilities

• Manage the rental and return process in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Represent Hertz with professional appearance, language, and behavior.
• Ensure a clean and safe vehicle is provided to every customer.
• Own and resolve customer service issues promptly.
• Contribute to a teamwork and collaboration environment.
• Utilize company-approved sales and service techniques to determine customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using company rental requirement guidelines.
• Provide customers with directions, maps, local area information, and service information.
• Review rental parameters with customers to ensure a complete understanding of rates and service charges.
• Ensure the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer phones in a friendly, helpful, and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize wait times and promote efficient service.

Requirements

• Work flexible shifts including weekends and holidays.
• Work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Skills

• Passion for customer service and attention to detail.
• Strong oral and written communication skills.
• Ability to build relationships with customers.
• Strong multitasking abilities.
• Ability to upsell and overcome customer objections.
• High level of ownership, accountability, and initiative.
• Strong computer proficiency, including typing skills and ability to navigate multiple computer systems.
• Ability to multi-task on computer systems while engaging with customers in person and/or over the phone.
• Self-motivated to achieve and exceed targeted goals.
• Proficiency in English.
• Good communication skills both written and oral.
• Communicate in English clearly and proficiently.
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus.
• Proven experience within a customer-facing environment.
• Candidates fluent in other languages are encouraged to apply.

Work Type

• Part Time

Salary/Compensations

• $23.04 per hour + Commission
• On Target Earning potential of starting 2%
• Monthly bonus plans

Benefits

• Employee Assistance Program for employees & family
• Perks & Discounts – Theme Park Tickets, Gym Discounts & more

About the Company

• The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
• The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Equal Opportunity

• At Hertz, we champion and celebrate a culture of diversity and inclusion.
• We take affirmative steps to promote employment and advancement opportunities.
• The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
• Individuals are encouraged to apply for positions because of the characteristics that make them unique.
• EOE, including disability/veteran