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About the Role

Animal Care Assistants play a key role in our fast-paced hospitals, providing a high standard of care to pets and support to their owners with empathy and a non-judgmental mindset.

Responsibilities

• Provide cleaning, feeding, exercising, grooming, laundry, and administering treatment to pets.
• Deal with clients at reception, dispense medication, and take payments.
• Monitor patient health, wellbeing, and behavior, including recovery from anesthesia.
• Assist Vets and Nurses with patient preparation and operating theatre setup for surgery.

Requirements

• Previous experience in a veterinary support role (vet practice or kennel setting).
• Experience working in a busy reception.
• Confident in both animal-facing and customer-facing environments.
• Great communication skills, able to speak to a wide variety of people.
• Ability to work in an emotionally charged environment with excellent resilience.
• Ability to keep calm under pressure and re-prioritize tasks.
• Emotionally intelligent, showing empathy and supporting clients and colleagues.
• Genuine desire to improve the lives of pets and their clients.
• Proactive in promoting and delivering Blue Cross aims.
• Experience working or volunteering in a veterinary practice or similar role.
• Experience within a reception or client care role.
• Good communication skills, both written and verbal.
• IT literate with MS Office and web-based databases and platforms.
• Ability to observe changes in animals' health and wellbeing.
• Ability to interact face-to-face with clients and visitors and communicate effectively.

Skills

• Practical animal handling skills
• MS Office proficiency
• Web-based databases and platforms proficiency

Location

• Hammersmith animal hospital, London W6 0RQ

Work Type

• Fixed Term Contract
• Full Time
• 42 hours per week

Experience Level

• Previous experience in a veterinary support role
• Experience within a reception or client care role

Education Level

• Qualification in Animal Care or similar (preferred)

Salary/Compensations

• £31,927 / year (including £3,954 London Weighting Allowance)

Benefits

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife (24/7 GP services, private prescriptions)
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

About the Company

• Blue Cross animal hospitals and pet care clinics play a vital role in providing veterinary treatment to sick and injured pets, particularly when their owners are unable to afford private veterinary fees.
• Our veterinary care services are accessible to pets whose owners receive certain means-tested benefits and reside within the catchment area of one of our animal hospitals or pet care clinics.
• Our Hammersmith hospital is a compact, quirky site with lots of character which first opened in 1922.
• The hospital is well equipped with digital and dental x-ray, ultrasound and a mini-lab for in-house testing and microscopy.
• We have separate dog and cat wards, a dedicated room for euthanasia to ensure privacy and dignity and a designated reception team.