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About the Role

As a Server for Cassette, you’ll be the face of the brand and set the tone for every guests’ experience. You’ll know our menus inside and out, be passionate about our programming, manage flow with finesse, and engage with guests from early bites to late-night singalongs.

Responsibilities

• Welcome guests and set the tone by introducing Cassette’s menu of signature dishes.
• Own the table from first greet to final farewell, anticipating needs and guiding the guest experience.
• Take orders, fielding modifications, special requests, and dietary preferences with clarity and care.
• Recommend menu items, bringing flavor, vibe, and knowledge to every suggestion.
• Deliver food and drinks with finesse, timing, and style.
• Clear and reset tables, keeping the flow clean between service periods.
• Maintain the section's appearance, ensuring the space stays sharp.
• Handle transactions accurately using MICROS/POS systems.
• Uphold Archive’s health, safety, and hospitality protocols.
• Support the team by helping lead the shift and guiding newer team members.
• Perform other duties as assigned by management.

Requirements

• 2+ years in high-volume restaurant or venue service.
• Cocktail and food knowledge with a passion for storytelling.
• Confidence, calm, and genuine warmth.
• Flexible evening and weekend availability.
• Smart Serve Certification
• Ability to meet the physical requirements of the job.

Skills

• Menu knowledge
• Guest engagement
• Order taking
• Food and beverage recommendation
• POS systems operation
• Team collaboration

Location

• Queen West

Work Type

• Full-time
• Part-time

Experience Level

• 2+ years

Benefits

• Competitive salary
• Incentives
• Benefits
• Opportunities for career advancement

About the Company

• Archive Hospitality Group revitalizes architectural landmarks as vibrant places that anchor and contribute to the community.
• We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences.
• Cassette is an elevated, retro-inspired diner and live venue offering nostalgic classics with modern flair, paired with nightly programming like live music, karaoke, and more.
• The Broadview Hotel is an iconic gateway to the city’s most captivating neighbourhood, a historic east-end neighbourhood landmark meticulously restored and reimagined as a 58-room boutique hotel.
• Gladstone House has been a pillar of the West Queen West community offering a space that promotes creativity and collaboration while fostering inclusivity.
• The Postmark Hotel, dating back to 1914, operates with an emphasis on community, art, and gathering.

Equal Opportunity

• Our team fosters a culture of inclusion and belonging for both team members and guests. We celebrate diversity, collaboration and uniqueness.