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About the Role

PNC is seeking to transform its Retail Lending business, and as a Product Manager, Group Manager, you will serve as a senior leader in this journey. You will lead a team of 8-10 product managers in the discovery and delivery of customer and employee experiences across our Consumer and SMB Card portfolio. You will own digital, branch and call center experiences that deepen customer engagement, including Credit Card Spend and Lend Management, Offers and Rewards, new product development and more. We are seeking candidates who are passionate about customer experiences, driving innovation through technology, product strategy and have a track record of delivering results. This role requires the candidate to be highly structured, forward thinking, a problem solver and storyteller, and extremely communicative.

Responsibilities

Partner with cross functional stakeholders (Business, Legal, Risk, Compliance, Tech, Design, etc.) to define Customer Engagement target state strategy, customer and employee experiences, and actionable roadmap
Develop, communicate and socialize the Customer Engagement roadmap with partners and Senior Leadership; maintain a prioritized, data-driven backlog
Build, develop and champion a growing team of product managers, ensuring proper implementation of agile ceremonies and practices across the product development lifecycle
Leverage market insights, competitive intel and data to identify customer needs and opportunity; Partner with Business Stakeholders to develop and implement OKRs, utilize data and analytics to measure progress
Work closely with technology to understand and influence end to end architecture, data flows and technology solutions to enable Product Vision; understand current vs. target state architecture and co-develop multi-year modernization strategy
Work across PNC Enterprise to identify and implement capabilities and best practices that can be leveraged by Retail Lending
Defines complex, cross-functional digital strategies across business segments to optimize digital experience, leveraging design thinking and other best practices by leading Digital teams.
Defines the strategy related to digital experiences for applicable business segments or product groups.
May Participate in the marketplace to influence digital experience trends.
Leads digital teams.
Sponsors potential digital experience projects for feasibility and value.
Presents initiatives and policy changes to gain executive buy-in.
Manages progress to ensure initiatives are completed on time, within budget and meet strategic goals.
Serves as senior point of escalation and ensures successful outcomes from key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders (including key vendors) throughout the experience lifecycle.
As part of the first line of defense, supports determination of risk appetite and limits.
Owns business response to audit and regulatory finding.
May participate in client facing activities.
Structures, allocates resources and manages Digital teams.
Motivates and develops the performance of the product development management team and key contributors.
Development planning.

Requirements

Roles at this level typically require a university / college degree.
Higher level education such as a Masters degree, PhD, or certifications is desirable.
Industry-relevant experience is typically 8+ years.
At least 5 years of prior management experience is typically required.
Proven leadership experience with a moderate to large scope of responsibility is required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Skills

Agile Web Development
Business Requirements Documentation (BRD)
Data Visualization
Digital User Experience
Employee Engagement
IT Architecture
JavaScript
Wireframing
Business Acumen
Competitive Environment
Design Thinking
Effective Communications
Innovation
Knowledge Of Product Line
Solutions Development

Location

Pittsburgh, PA
Philadelphia, PA
Wilmington, DE
Washington, DC
Tysons Corner, VA
Chicago, IL
New York, NY

Work Type

In-office

Experience Level

8+ years industry-relevant experience
5+ years management experience
Proven leadership experience with moderate to large scope of responsibility

Education Level

Bachelors degree
Masters degree, PhD, or certifications desirable

Salary/Compensations

$146,300.00 – $326,040.00

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year
between 15 to 25 vacation days each year, depending on career level and years of service

About the Company

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders.
We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments.
Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work.
Being a great place to work means we are making a lasting difference for everyone we serve.
PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more.

Equal Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.