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About the Role

Field Service Engineers are responsible for all field operations in their assigned area, including installation, inspection, repair, maintenance, and billing. They strive to maintain and improve customer satisfaction, maximizing business growth and profit from customers and products. Field Engineers also work to improve their technical skills, including clinical knowledge of assigned equipment, to effectively support the operation of healthcare services in medical institutions, including commercial proposals, and to gain customer trust. They also work with the assigned sales team to contribute to market share gain through services. They build good relationships with partner distributors and develop locally rooted businesses as business partners.

Responsibilities

Perform field operations including installation, inspection, repair, and maintenance in the assigned area.
Maintain and improve customer satisfaction.
Maximize business growth and profit from customers and products.
Improve technical skills, including clinical knowledge of assigned equipment.
Support effective operation of healthcare services in medical institutions.
Build relationships with partner distributors.
Develop locally rooted businesses as business partners.
Perform new installation and introduction of medical equipment (diagnostic imaging equipment) in hospitals.
Perform maintenance inspections and repair work for stable operation of customer equipment, and related billing tasks.
Communicate with customers to improve and maintain customer satisfaction.
Escalate customer complaints to appropriate internal and external stakeholders and resolve issues.
Proactively discuss and implement improvements based on opportunities discovered through work.

Requirements

1-2 years of field service experience in electrical/mechanical fields (or basic knowledge of electrical/computer/network for inexperienced individuals).
Communication skills to logically explain issues to customers.
Ability to propose and execute ideas for operational improvement.
Skill to accurately perform inspections and repairs by reading manuals.
Ability to accurately escalate and resolve problems that occur at customer sites.
Valid driver's license.

Skills

Electrical/mechanical field service
Electrical/computer/network knowledge
Communication skills
Problem-solving
Technical documentation reading
Escalation management

Location

Assigned area

Work Type

Full-time

Experience Level

1-2 years

Education Level

X-ray Supervisor qualification (preferred)
English proficiency (preferred)

Benefits

Relocation Assistance Provided: No
Total rewards designed to unlock ambition by giving you the boost and flexibility you need.
Salary and benefits are everything you’d expect from an organization with global strength and scale.
Career opportunities in a culture that fosters care, collaboration and support.

About the Company

GE HealthCare is a leading global medical technology and digital solutions innovator.
Our purpose is to create a world where healthcare has no limits.
We see possibilities through innovation.
We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions.
Better tools enabling better patient care.
Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.

Equal Opportunity

GE HealthCare is an Equal Opportunity Employer where inclusion matters.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.