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About the Role

As a Field Property Adjuster, you will travel to customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. You will also handle virtual claims countrywide, leveraging various platforms and software, with a focus on water losses.

Responsibilities

• Conduct on-site inspections of customer homes.
• Investigate property claims and determine coverage.
• Prepare estimates for damages.
• Settle claims promptly and efficiently.
• Handle virtual claims countrywide using various platforms and software.
• Focus expertise on water loss claims.
• Provide compassionate, clear, and committed customer service.
• Lead with empathy in all interactions.
• Perform detailed reviews of damage.
• Interpret policies to determine coverage.
• Communicate with customers via phone, email, and video chat.
• Facilitate a fast, fair, and easy claims process.
• Offer customers their preferred communication methods.
• Discuss claim needs and provide updates.
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants.
• Incorporate tactics for handling challenging and complex situations.
• Utilize multiple tools, including estimate tools and job aids, to complete tasks.
• Apply critical thinking skills to problem-solve.
• Execute policies according to policy agreements.
• Maintain a clear record of work in the claims system.
• Ensure timely and accurate documentation for each claim.

Requirements

• Willing and able to carry a 50-pound ladder.
• Able to access up to a 6/12 pitch on a one to two-story roof.
• Possess a valid driver's license.
• Willingness to travel as part of job requirements.
• Must attend 2-weeks of training in Dallas, TX.
• May be required to obtain an adjuster and/or appraiser license within 60 days of hire.
• If holding an active insurance license, must terminate all existing appointments prior to onboarding.
• Must not hold any outside appointments at any point during employment.
• Applicants seeking an adjuster role who hold a resident producer license must formally surrender that license.
• Must have a dedicated, private workspace free from distractions when working from home.
• Must have reliable internet with minimum speeds of 50 MB download and 5 MB upload when working from home.
• Must have appropriate desk and seating when working from home.

Skills

• Active Listening
• Communication
• Critical Thinking
• Customer Service
• Empathy
• Insurance Claims
• Multitasking
• Organizing
• Working Independently
• Xactimate
• Proficiency in using Xactimate and other relevant software for estimating
• Strong critical thinking and technical skills
• Excellent communication and interpersonal skills
• Ability to travel effectively
• Detail-oriented
• Organized

Location

• Austin, TX

Work Type

• Field
• Virtual
• Full-time

Experience Level

• 2-3 years previous experience as outside adjuster is highly desired

Salary/Compensations

• $70,000-$115,000 annually

Benefits

• Time off
• Healthcare
• Retirement
• Competitive pay
• Support for continuous development and career advancement
• Flexibility in scheduling
• Time off policy that helps support work/life balance
• Initial and ongoing training
• 401K/pension
• Education reimbursement
• Programs to help balance work with the rest of your life
• Company car (based on guidelines)
• Mileage reimbursements for personal vehicle usage
• Comprehensive technology setup (laptop, monitors, headset, keyboard, mouse)
• Monthly connectivity reimbursement for eligible remote workers

About the Company

• At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties.
• For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.
• Allstate generally does not sponsor individuals for employment-based visas for this position.
• At Allstate, we work hard to help people live a good life every day.
• Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work.
• Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do.
• Allstate helps protect nearly 16 million households with auto, home, life, and retirement products.
• We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent.
• We want you to be our next great addition.

Equal Opportunity

• It is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
• For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
• For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• To view the “EEO Know Your Rights” poster click “here”.
• This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
• To view the FMLA poster, click “here”.
• This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
• It is the Company’s policy to employ the best qualified individuals available for all jobs.
• Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.
• This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.