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About the Role
Join thekey.academy as a working student to gain practical experience in a digital company, focusing on Customer Success, processes, tools, and automation. You will support individuals seeking professional development while learning the inner workings of a digital business.
Responsibilities
- Answer customer inquiries via chat, email, and phone.
- Manage social media direct messages.
- Maintain and enhance the helpdesk and Intercom setup.
- Contribute to automation and AI-powered processes.
- Coordinate with accounting and financial service providers.
- Collect and relay feedback and insights from customer interactions.
Requirements
- Currently enrolled as a student.
- Communicate clearly, friendly, and reliably in German.
- Demonstrate a genuine desire to help people.
- Work in a structured and independent manner.
- Be digitally savvy and willing to experiment with new tools.
- Be available to attend office days in Berlin.
Skills
- Customer Success
- Communication
- Processes
- Tools
- AI
- Slack
- Asana
- Gmail
- Intercom
- Automation
Location
- Berlin
- Remote
Work Type
- Remote-first
- Office Days
Experience Level
- Working Student
Education Level
- Student
Salary/Compensations
- Fair pay with development prospects
Benefits
- Flexible working hours, compatible with studies
- Real team interaction in Berlin
- Learning opportunities in Customer Success, communication, processes, tools, and AI
- Potential for development towards Customer Success, Operations, or Automation
- Uncomplicated and honest application process
About the Company
- thekey.academy is an EdTech company rethinking professional development.
- We create digital learning products that help individuals continuously develop and remain professionally relevant.
- As a small team, we operate with short decision-making paths, high personal responsibility, and the clear goal of building something sustainable and scalable.