Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role empowers customers to make confident, informed decisions about their life insurance policies by building meaningful, high-quality conversations. You will be at the heart of driving retention, loyalty, and positive outcomes by delivering a seamless, relationship-focused experience.

Responsibilities

• Manage inbound and outbound customer interactions across calls, emails, and digital channels, delivering an exceptional experience that supports retention.
• Use emotional intelligence to understand customer needs, provide general-advice solutions, and clearly explain life insurance products as a subject matter expert.
• Resolve customer issues and complaints promptly and professionally, applying strong problem-solving skills to build trust and defuse challenging situations.
• Leverage customer feedback to identify improvement opportunities and collaborate with the team to enhance retention processes.
• Contribute to team meetings, training, and continuous improvement activities to elevate performance and customer outcomes.

Requirements

• Strong emotional intelligence with the ability to build rapport and communicate complex information clearly in both verbal and written form.
• Exceptional problem-solving skills, applying critical and creative thinking to resolve customer issues effectively.
• Proven ability to multitask, manage time efficiently, and maintain high accuracy and attention to detail in all documentation.
• Self-motivated, adaptable, and committed to continuous learning, thriving in a virtual, fast-paced environment.
• Solid understanding of the distinction between General Advice and Personal Advice.
• Life insurance industry experience.
• Two references.
• Full working rights.
• Completion of police and credit checks.

Skills

• Emotional intelligence
• Communication
• Problem-solving
• Multitasking
• Time management
• Attention to detail
• Adaptability
• Continuous learning
• Customer service

Location

• Sydney
• Melbourne

Work Type

• Permanent
• Fixed-term
• Full-time
• Hybrid

Experience Level

• Not specified

Education Level

• RG-146 is highly desirable

Benefits

• Career pathways, including local and global mobility opportunities
• Leading Learning Platforms and support in professional development
• Health and Wellbeing Programs

About the Company

• Resolution Life Australasia is part of the Acenda Group, bringing together trusted life insurance brands with a combined heritage of 176 years.
• More than two million customers rely on us for life insurance, wealth protection, and retirement solutions.
• Our purpose is to help customers and their families live, save, and retire with confidence.
• We are building an inclusive, dynamic, and future-focused business.
• We serve our mission by acting as a global custodian to the life insurance and annuity industry by providing capital for growth through reinsurance and acquiring and managing portfolios of life insurance companies.
• Our innovative approach ensures promises can be kept, the primary market can grow, and everyone involved can have a secure financial future.
• We pride ourselves on innovating fit-for-purpose solutions to our customers’ challenges.
• We seek talented, ambitious people who dare to be different in their thinking, willingly collaborate, thrive in a dynamic, agile environment and share our desire to drive change for a better future.
• We will support you to drive your own career and achieve your full potential at Resolution Life Australasia.
• We hope to offer our people a career, not just a job.

Equal Opportunity

• As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process.