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About the Role

As a Support Technician L2, you will be responsible for resolving complex technical issues, supporting end-users and systems, and collaborating with other teams to ensure seamless IT operations. This role includes an after-hours on-call support shift rotation, which may include occasional planned and emergency after-hours support. This role is ideal for someone with a strong foundation in IT infrastructure, excellent troubleshooting skills, and a passion for delivering high-quality support.

Responsibilities

Provide Level 2 technical support to multiple clients for desktops, laptops, mobile devices, and peripherals.
Troubleshoot and resolve issues related to operating systems (Windows, iOS/MacOS).
Support and maintain server hardware and operating systems (Windows Server, Linux).
Manage and troubleshoot networking issues (LAN/WAN, Wired/Wireless, TCP/IP, DNS, DHCP).
Troubleshoot issues with virtualization technologies (VMware, Hyper-V) and MS Azure cloud Infrastructures.
Handle ticketing system workflows, ensuring timely resolution and documentation.
Deliver exceptional customer service to internal and external clients.
Collaborate with Level 1 and Level 3 teams to manage escalations and resolve complex issues.
Visit client sites to troubleshoot issues and help with escalations.

Requirements

Minimum of 2-3 years working for/within an MSP.
Strong knowledge of computer hardware, operating systems, and networking fundamentals.
Strong sense of IT security and best practices.
CCNA certification or equivalent experience in Network Infrastructure.
Experience with server administration and virtualization platforms.
Microsoft 365 Administration (M365 Licensing, Exchange Online, Entra ID/Identity, Intune, Security Center, Teams, SharePoint).
MD-102 certification or equivalent experience in endpoint management using Intune.
AZ-104 certification or equivalent Microsoft Azure administration experience.
Excellent troubleshooting and analytical skills.
Strong communication and customer service abilities.
Able to work independently in a fast-paced environment.
High level of professionalism and a growth mindset.
Proficiency in RMM and ticketing systems (ConnectWise).

Skills

Computer hardware
Operating systems
Networking fundamentals
IT security
Network Infrastructure
Server administration
Virtualization platforms
Microsoft 365 Administration
Endpoint management
Microsoft Azure administration
Troubleshooting
Analytical skills
Communication
Customer service
RMM systems
Ticketing systems

Location

London, ON

Work Type

Hybrid
On-site (first 6 months)
4 days in office, 1 day remote (after probation)

Experience Level

2-3 years working for/within an MSP

Education Level

CCNA certification or equivalent
MD-102 certification or equivalent
AZ-104 certification or equivalent

Benefits

Benefits package
Dynamic work environment
Opportunities for growth and training

About the Company

MSP Corp is a dynamic and evolving organization.
Our team is energetic and multidisciplinary, performing at the highest levels.
We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level.
We drive technology and performance by providing powerful toolsets, business support and professional services.
Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

Equal Opportunity

At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment.
We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected.
We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.