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About the Role

The Business Architect Senior / Salesforce Solution Engineer is a strategic, client-facing technical expert who partners closely with business leaders, account executives, and cross-functional teams to translate complex business needs into scalable Salesforce-driven solutions. This role bridges the gap between business strategy and technology execution—advising stakeholders, architecting solutions, and ensuring successful adoption of Salesforce capabilities across the enterprise. The ideal candidate blends strong business acumen with deep Salesforce platform expertise, and excels at designing innovative, value-driven solutions that support organizational growth and operational excellence.

Responsibilities

Partner with the Business on discovery sessions to understand business objectives, pain points, and technical requirements.
Help Product Managers identify opportunities to streamline, automate, or enhance operations using expertise on latest Salesforce capabilities.
Serve as a trusted advisor, providing guidance on platform best practices, architecture standards, and technology alignment.
Architect tailored Salesforce solutions that align with business strategy, functional needs, and enterprise architecture principles.
Build, configure, and deliver engaging, purpose-built demos and prototypes that illustrate solution value and feasibility.
Translate complex technical concepts into clear, compelling narratives for both technical and non-technical audiences.
Act as an enterprise Salesforce subject matter expert, maintaining deep knowledge of Sales Cloud, Financial Services Cloud, AI tools, and extensibility options.
Provide guidance on both declarative (click-based) and programmatic (Apex, Lightning Web Components, APIs) solution patterns.
Stay informed about Salesforce releases, innovations, and industry trends to proactively recommend enhancements.
Provides guidance and advice on business architecture designs in complex projects, resolves difficult problems and ensures that all deliverables meet high standards in quality.
Designs business architecture procedures, such as the target operating model and roadmap, while considering business strategies and goals.
Consults on best practices for junior staff in business architecture planning, processes, data modeling and business architecture tools (e.g. UML and BPMN.)
Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.
Oversees the quality of business architecture project deliverables while ensuring that they are in compliance with relevant standards and processes.

Requirements

Extensive experience in Salesforce solution engineering, business architecture, or related roles.
Strong understanding of Salesforce platform architecture, capabilities, and configuration tools.
Proven experience designing end-to-end solutions that integrate business processes, technology, and user experience.
Excellent communication, facilitation, and presentation skills.
Ability to translate business problems into scalable, high-impact technical solutions.
Experience with large-scale enterprise environments, multi-cloud implementations, or complex integration landscapes.
Background in pre-sales engineering, or enterprise solution architecture.
Familiarity with Banking, Financial Services, or at least Retail Sales.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Skills

Salesforce
Sales Cloud
Financial Services Cloud
AI tools
Apex
Lightning Web Components
APIs
UML
BPMN
Competitive Advantages
Customer Solutions
Design
Enterprise Architecture Framework
Machine Learning (ML)
Risk Assessments
Technical Knowledge
Business Architecture
Business Process Modeling
Consulting
Industry Knowledge
IT Architecture
IT Standards, Procedures & Policies
Planning: Tactical, Strategic
Problem Solving

Location

Chicago, IL
Atlanta, GA
New York, NY
Pittsburgh, PA
Additional locations may be considered within PNC’s footprint.

Work Type

in-office

Experience Level

8+ years of industry relevant experience
Senior

Education Level

University / college degree
Bachelors

Salary/Compensations

$123,000.00 – $217,100.00

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year
between 15 to 25 vacation days each year, depending on career level; and years of service.

About the Company

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our customers.
We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders.
We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments.
Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work.
Being a great place to work means we are making a lasting difference for everyone we serve.
PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more.

Equal Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.