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About the Role

As an Experience Designer Lead Senior – Native Mobile (Experience Strategy Primary) within PNC’s Digital Channel – Retail organization, you will be a senior individual contributor and design leader on the Native Mobile team, shaping high-impact customer experiences across iOS and Android platforms. You will be responsible for elevating the end-to-end experience of the PNC Mobile app through strong leadership, collaboration, and disciplined design practices.

Responsibilities

Championing experience vision, strategy, and storytelling for the PNC Mobile app while collaborating across lines of business
Defining end-to-end journeys and experience frameworks that align stakeholders and guide delivery
Driving product design quality, consistency, and best practices through expert use of Figma
Influences the process and transforms most complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
Develops and recommends the discovery techniques of customer and business needs through contextual inquiries, and generative and quantitative research.
Uncovers customer latent needs and creates vision to meet those needs.
Drives and establishes the design direction and strategy.
Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers.
Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials.
Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations.
Develops research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience.
Coaches and mentors junior staff; Assists management team in training new staff.

Requirements

Extensive experience designing native mobile applications at scale
Demonstrated leadership as a senior or lead individual contributor
Ability to operate independently in complex, ambiguous problem spaces
Strong collaboration skills across product, engineering, and business partners
Experience working within agile delivery models
Proficiency with Figma and modern design workflows
Experience designing for regulated industries such as financial services
Deep familiarity with mobile design systems and accessibility standards
Experience mentoring or informally leading other designers and helping them become strong product design leaders
Navigating between high-level strategic thinking and product-level details
Establishing experience design principles and success metrics
Journey mapping, service blueprints, and ecosystem modeling
Designing for complex, highly regulated domains (e.g., finance, healthcare)
Strong interaction design patterns, micro interaction thinking, and prototyping
High fidelity UI design with an eye for visual hierarchy and clarity
Platform native design expertise (iOS, Android, responsive web)
Component based design and scalable UI architectures
Mentoring senior and mid level designers to become strong product design leaders
Shaping design culture and craft standards
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Skills

Figma
Agile Web Development
Business Requirements Documentation (BRD)
Digital User Experience
IT Architecture
JavaScript
Wireframing
Business Analytics
Creativity
Design Thinking
Effective Communications
Graphic Visualization
Group Facilitation
Product Development Life Cycle
Requirements Analysis
Solutions Development
User Experience Design
User Interface Design

Location

Pittsburgh, PA
Cleveland, OH
Austin, TX
Philadelphia, PA
New York, NY

Work Type

Five days a week in office
In-office

Experience Level

Senior individual contributor
8+ years

Education Level

Bachelors

Salary/Compensations

$119,000.00 – $209,300.00

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match, pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year
between 15 to 25 vacation days each year, depending on career level
years of service

About the Company

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our customers.
We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders.
We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments.
Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work.
Being a great place to work means we are making a lasting difference for everyone we serve.

Equal Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.