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About the Role

As a Senior Account Manager at FCM, you will own and lead high-value national, regional, and multinational customer relationships. This role is central to driving customer profitability, retention, and growth through best‑in‑market travel programmes. You will act as a strategic partner to complex, high‑touch clients, shaping programmes that deliver efficiency, savings, and outstanding service. Working closely with internal commercial and operational teams, you will influence outcomes at every level, including C‑suite stakeholders.

Responsibilities

Own and manage strategic customer relationships across national, regional, and multinational programmes
Develop and execute customer business plans aligned to contractual timelines and programme objectives
Drive customer profitability, retention, and growth through data‑led insights and commercial strategies
Lead Quarterly Business Insight Reviews (QBIRs), presenting progress, milestones, industry trends, and user sentiment
Identify and action commercial upsell and ancillary service opportunities
Partner with internal teams to gain full visibility of customer profitability and programme performance
Support and oversee programme implementations within account management scope
Provide industry expertise and guidance to customer Travel and Procurement Managers
Interpret programme data and make informed recommendations to improve outcomes
Drive policy compliance, data and programme consolidation, savings mechanisms, traveller satisfaction, and duty of care
Manage communications across customer organisations and FCM, including senior leadership and C‑suite stakeholders
Manage multinational regions, applying knowledge of international markets and local nuances
Guide customers on complex, end‑to‑end travel programme requirements related to TMC services
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Requirements

Minimum 5 years’ experience at a senior account management level
Proven experience managing complex and/or multinational customer programmes
Strong business acumen with the ability to understand and leverage customer profitability
Advanced skills in analytics, data interpretation, and insight‑led recommendations
Demonstrated selling, negotiation, and commercial conversation skills
Strong relationship‑building skills with cultural awareness across diverse markets
Ability to communicate effectively across multiple management levels, including C‑suite
Experience leading programme objectives, change initiatives, and organisational alignment
Strong time management, communication, storytelling, and presentation skills
Solid travel industry knowledge
Working proficiency in MS Excel, Word, Outlook, Teams, Power BI, Salesforce, and Live Preso

Skills

Analytics
Data interpretation
Insight-led recommendations
Selling
Negotiation
Commercial conversation
Relationship-building
Cultural awareness
Communication
Time management
Storytelling
Presentation
MS Excel
MS Word
MS Outlook
MS Teams
Power BI
Salesforce
Live Preso

Location

New York, NY

Work Type

Onsite

Experience Level

Senior

Salary/Compensations

$85,000 plus incentives

Benefits

Have fun
Reward & Recognition
Use your smarts
Love for travel
Personal connections
Diversity, Equity & Inclusion initiatives
A career, not a job
Support for professional and personal development
Giving Back through CSR program
Paid Time Off (up to 15 vacation days, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, 8 holidays)
Travel perks/discounts
Health & Wellness Programs
Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits (medical, dental, vision, gender affirming care, fertility care)
Insurance (hospital indemnity, AD&D, critical illness, long-term and short-term disability)
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan
Global career opportunities

About the Company

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York.
Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

Equal Opportunity

Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com