Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Leads the strategy and execution for assigned change initiatives, delivering end-to-end change management activities such as communications, training, stakeholder engagement, readiness and impact assessments, resistance management, and change reinforcement. This role supports business system transformation within a leading healthcare information technology organization as part of a growing Business Transformation team.

Responsibilities

Proactively engage with members of Health’s senior leadership and their teams in representing the unique people challenges and needs from a change, communications, and training perspective specific to the Business Transformation Team’s Strategic projects.
Designs, leads, and oversees change implementation efforts on strategic initiatives, specifically applying structured change management methods and tools for stand-alone projects or as an integral component of larger projects.
Guides and conducts assessment needs, readiness and progress of change management efforts, readiness assessments, driving progress toward future state, results evaluations, and mitigation of resistance.
Builds and manages a comprehensive view of change capacity for key stakeholder segments of the organization so that executive leadership has visibility into change saturation and can make informed decisions regarding readiness for deployment of additional initiatives.
Develops people metrics that are critical to achieve to realize the financial, operational, and customer success of the initiative. This includes pre-deployment metrics for measuring readiness and post-deployment metrics for measuring performance.
Builds strong working partnerships with all stakeholders who have a responsibility in ensuring people are prepared for change, including business leads and sponsors, communications, training, and other roles as needed.
Ensures change communication and training strategies are planned, designed, and delivered in a manner that has optimal impact and absorption and is the most effective to learn. This includes leveraging multiple communication vehicles, mediums for learning, and for the targeted audience.
Maintains industry leading knowledge and educates key stakeholders on change methods and tools.
Refines Health’s management methodology to ensure that it adapts to specific needs over time.

Requirements

Minimum of 5 years in a program/change management and training capacity
Experience with Prosci Methodology and the ADKAR model
Proven track record of driving and supporting change management strategy
Experience delivering large-scale technology and behavioral change in an organization
Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure, teams are not direct reports
Proven ability to influence cross-functional teams without formal authority
Analytical, problem solving and communication skills (written and oral)
Ability to manage multiple priorities and work well under pressure
Ability to learn new concepts/hardware/technologies quickly
Excellent detailed written and verbal communication skills, possibly including some end-user and technical documentation skills
Familiarity with Agile and SDLC
Team spirit and good communication abilities
Excellent written, editorial, and presentation skills
Excellent meeting management and facilitation skills
Strong organization skills, ability to prioritize in the face of multiple project demands focus on critical details
Ability to form relationships across functional areas including, but not limited to, finance, order management, pricing, sales, service, operations, engineering, and technology.
Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors / implementation partners
A style that is engaging and open, capable of working hard under significant pressure
Ability to build relationships with business partners and to influence within both IT and business communities
Solid analytical and critical thinking skills
Demonstrated track record of consistently meeting and/or exceeding performance expectations.
Proactive, creative, and self-starting nature.
Enthusiasm, positive attitude, and a drive to succeed are critical.

Skills

Change Management
Communications
Training
Stakeholder Engagement
Readiness Assessments
Impact Assessments
Resistance Management
Change Reinforcement
Prosci Methodology
ADKAR model
Interpersonal Skills
Leadership Skills
Influence
Motivation
Team Management
Analytical Skills
Problem Solving
Written Communication
Oral Communication
Agile
SDLC
Meeting Management
Facilitation Skills
Organization Skills
Relationship Building
Critical Thinking

Location

Onsite at a Wolters Kluwer office

Work Type

Full-time

Experience Level

5+ years

Education Level

Bachelor's degree or related experience

Salary/Compensations

$85,600.00 - $149,400.00 USD
Eligible for Bonus

Benefits

Medical Plans
Dental Plans
Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation Time
Sick Time
Paid Parental Leave

About the Company

Wolters Kluwer is a dynamic global technology company that makes a difference every day.
We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that most.
We help to advance sustainability, health, justice, prosperity, and commerce around the world.
Diversity is core to our collective strength and high performance.
We are innovators with impact.
Wolters Kluwer reported 2025 annual revenues of €6.1 billion.
The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.
Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity.
We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes.
Nearly 70% of our digital revenues come from AI-powered solutions.
We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems.
Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential.
With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.
For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.
As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking.
We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.
Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.
Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being.
Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026.
In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.
We cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences.

Equal Opportunity

We are committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.
All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.