Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Head of External Communications and Media Relations is a senior leader on the Fiserv Corporate Communications team responsible for shaping and amplifying the company’s financial narrative, managing high‑stakes media engagement, and driving proactive, strategic communications that reinforce Fiserv as a leader in financial technology. This role partners closely with Executive Leadership, Investor Relations, Legal, and Marketing to ensure consistent, accurate, and compelling communication across all financial and critical moments. The ideal candidate brings deep expertise in financial communications for a public company, impeccable media judgment, strong relationships with national press, and the ability to lead calmly and confidently in fast‑moving or crisis situations.

Responsibilities

Develop, review, and execution of financial communications strategies supporting financial releases, materials and events owned by Investor Relations (i.e. quarterly earnings, annual reports, investor conferences) and other market‑facing events.
Partner closely with and support Investor Relations, ensuring precise coordination and consistent messaging across all financial disclosures, including earnings.
Support investor messaging, releases and executive talking points related to financial results, strategic transactions, and corporate developments.
Develop and maintain issues‑response frameworks, holding statements, escalation processes, and scenario plans.
Serve as a primary leader for crisis communications readiness, management, and execution.
Lead a team responsible for enterprise and regional media programs that reinforce Fiserv’s business strategy, growth priorities, and Fiserv brand narrative.
Identify and drive strategic storytelling opportunities showcasing innovation, leadership, and differentiated capabilities across payments, digital banking, merchant services, risk, and data.
Operate with a client‑first mindset and strong alignment to the One Fiserv strategic priorities.

Requirements

10+ years of experience in financial communications and capital markets, corporate communications, and/or media relations for a public company or global financial institution.
Experience managing and mentoring high‑performing teams.
Experience leading high-visibility communications and issues management programs, including development of executive talking points, press materials, and crisis response communications.
Experience writing and editing executive-level communications that translate complex financial, business, and technology topics into clear external narratives.
Bachelor’s degree
General knowledge of AI and financial technology trends
Experience in Financial Services
Master's degree
Must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

Skills

Financial communications
Capital markets
Corporate communications
Media relations
Issues management
Crisis communications
Executive-level communications
AI
Financial technology

Location

On-site

Work Type

On-site
Full-time

Experience Level

10+ years
Senior leader

Education Level

Bachelor’s degree
Master's degree

Salary/Compensations

$228,000.00 - $372,000.00

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave

About the Company

Fiserv is a global leader in Fintech and payments, and we move money and information in a way that moves the world.
We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely.
Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.
If you want to make an impact on a global scale, come make a difference at Fiserv.
Fiserv is the global leader in information management and electronic commerce systems for the financial services industry.

Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.