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About the Role

Build production machine-learning systems to predict customer growth and retention signals, partnering across engineering, sales, and product teams using scalable MLOps practices. Directly influence revenue strategy through automated, data-driven scoring and insights.

Responsibilities

• Build and deploy end-to-end machine learning models for scoring customer expansion likelihood and churn risk, informing revenue strategy.
• Design and maintain automated pipelines for model retraining, monitoring, and incident response.
• Partner with engineering and product teams to define telemetry schemas and data contracts.
• Conduct exploratory analyses and experiments to diagnose conversion changes and validate product hypotheses.
• Communicate findings and model outcomes to cross-functional stakeholders, translating complex results into clear narratives.

Requirements

• 7+ years in product analytics or applied data science.
• Deep proficiency in Python (including ML libraries) and SQL for data modeling, analysis, and production model development.
• Experience building, deploying, and monitoring machine learning models in production environments with real business impact.
• Solid foundations in statistics, experimentation design, and causal inference.
• Experience working with product telemetry or event-stream data to model user behavior and lifecycle transitions.
• Communicate complex technical findings clearly to non-technical stakeholders, including senior leadership.

Skills

• Python
• SQL
• Machine Learning
• MLOps
• Statistics
• Experimentation Design
• Causal Inference
• Product Telemetry
• Event-stream data
• Model Serving
• Data Quality Tooling
• Observability Platforms

Location

• Remote

Work Type

• Hybrid
• Remote
• In-Person

Experience Level

• 7+ years

Salary/Compensations

• Minimum: $124,000.00
• Maximum: $271,200.00

Benefits

• Variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health.
• Support work-life balance.
• Contribute to their community in meaningful ways.

About the Company

• Zoomies help people stay connected so they can get more done together.
• We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
• We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind.
• Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
• We are committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential.
• We bring innovation to a wide variety of customers, from the conference room to the classroom, doctor’s offices to financial institutions, government agencies, global brands to small businesses.
• Our core value is Care: care for our community, our customers, our company, our teammates, and ourselves.
• Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind.

Equal Opportunity

• If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
• If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon.
• This form is solely for applicants who require an accommodation due to a qualifying medical disability.
• Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.