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About the Role

The Sales Program Advisor plays a pivotal role in driving revenue growth and expanding our English and Spanish speaking customer base nationwide. This position is responsible for managing inbound and outbound Care Center calls, selling Interlock products, and delivering exceptional service to both internal and external clients. The Advisor helps ensure satisfaction and contributes directly to the success and profitability of the organization while upholding our reputation in the alcohol-monitoring industry through professional, empathetic, and solution-oriented interactions.

Responsibilities

Engage inbound and outbound callers using a consultative sales approach to promote and sell Interlock products, programs, and services.
Provide accurate product and service information, address inquiries, and resolve client concerns with professionalism and efficiency.
Identify and pursue new sales opportunities through networking, referrals, and cold calling.
Build and maintain strong relationships with clients to encourage repeat business and customer loyalty.
Conduct follow-up calls and manage correspondence to resolve issues and ensure client satisfaction.
Collaborate with internal teams and external partners to ensure seamless service delivery and uphold our reputation in the alcohol-monitoring industry.
Escalate and route issues appropriately while maintaining detailed records in CRM and other systems.
Gather and manage data across multiple technology platforms and handle documentation using standard office equipment.
Prepare and deliver compelling sales presentations tailored to client needs.
Stay informed on industry trends and competitor offerings through market research.
Adhere to company policies, procedures, and confidentiality standards.
Provide general Care Center support and perform other duties as assigned.

Requirements

Bilingual proficiency in English and Spanish required.
High school diploma or equivalent required.
Minimum of 6 months of relevant experience in sales, customer service, or call center environments.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Familiarity with CRM software and sales tracking tools.
Strong verbal and written communication skills with a professional demeanor.
Excellent attention to detail and ability to multitask with a sense of urgency.
Adaptable and resourceful in fast-paced, dynamic environments.
Courteous, confident, and collaborative interpersonal skills.
Self-awareness and the ability to read and respond to audience needs.

Skills

Consultative sales approach
Customer service
Sales
Microsoft Office Suite
CRM software
Sales tracking tools
Verbal communication
Written communication
Attention to detail
Multitasking
Adaptability
Resourcefulness
Interpersonal skills
Self-awareness

Location

Remote

Work Type

Fully remote
Hourly + Commission

Experience Level

Minimum of 6 months of relevant experience

Education Level

High school diploma or equivalent
Bachelor’s degree in a related field or equivalent professional experience is preferred

Salary/Compensations

Hourly-rate pay
Uncapped, performance-based commissions and incentives

Benefits

Comprehensive health plan (medical, dental, vision)
401(k)-retirement plan with company match
Birthday & Anniversary bonus
Company-wide discounts
Legal services
Short & long-term disability

About the Company

Mission-driven work making a global impact with local roots.
Opportunity to have hands on work experience with industry leading, innovative technology.