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About the Role
As a Senior Specialist, Wallet Operations, you will support end-to-end wallet operations, focusing on daily running of wallet and card services, transaction monitoring, funding and withdrawal flows, and ensuring operational processes run smoothly. You will assist with customer exceptions and escalations, including transaction issues, failed payments, disputes, and operational errors.
Responsibilities
- Support end-to-end wallet operations.
- Monitor daily wallet and card services.
- Support funding and withdrawal flows.
- Ensure supporting operational processes run smoothly and accurately.
- Assist with customer exceptions and escalations, including transaction issues, failed payments, disputes, operational errors, and handling overdrawn wallet accounts.
- Engage directly with customers to explain account positions, gather information, and support resolution.
- Support the production and maintenance of operational reporting.
- Identify trends and recurring issues.
- Escalate risks or control gaps.
- Operate within defined risk and compliance frameworks.
- Assist with the provision of operational data and insights.
- Contribute to continuous improvement activities by supporting updates to processes and documentation.
- Assist with automation initiatives.
Requirements
- 3+ years of experience in fintech or financial services operations, payments, or banking.
- Working understanding of digital wallets, card payments, transaction flows, reconciliations, and operational controls.
- Strong attention to detail.
- Process-driven mindset.
- Confidence working in operational systems, reporting tools, and case management platforms.
- Clear communication skills.
- Ability to work collaboratively across teams.
Skills
- Digital wallets
- Card payments
- Transaction flows
- Reconciliations
- Operational controls
- Operational systems
- Reporting tools
- Case management platforms
- Communication
- Collaboration
Location
- Sydney, Australia
Work Type
- Hybrid
Experience Level
- Senior Specialist
- 3+ years
Benefits
- Short-term incentives
- Multiple health insurance options
- Accident and life insurance
- Access to best-in-class development platforms
- Life / Accident Coverage
- Superannuation Plan
- Paid Time Offs
- Employee Wellness
- Global Recognition and Rewards Programs
About the Company
- Western Union is a trusted name in global payments, transforming into a digital-first company built on a retail foundation and powered by next-generation payments.
- Our goal is to help people prosper by shaping the next generation of financial experiences.
Equal Opportunity
- We are passionate about honoring our employee's identity and fostering a feeling of belonging.
- Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
- We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
- The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.