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About the Role

Valencia Hotel Group is seeking outstanding talent to provide exceptional customer service. We are looking for team members who are ready to be empowered to go above and beyond.

Responsibilities

• Ensure guest satisfaction through properly maintained property, guest rooms, and public areas.
• Respond promptly and efficiently to guest complaints and concerns.
• Know all fire and safety rules, regulations, and policies.
• Perform preventive maintenance and repairs as necessary in accordance with hotel standards.
• Maintain, repair, and troubleshoot all manageable mechanical operations and equipment, including electrical, plumbing, carpentry, and mechanical systems.
• Respond to and complete all work orders in a timely manner.
• Be available to be on call at any time, including weekends and holidays.
• Maintain a preventative maintenance schedule and report daily task accomplishments.
• Keep all work areas and guest rooms neat and orderly.
• Maintain proper inventory levels.
• Perform daily Building/Room Audits.
• Check all exterior lighting, public area lighting, and signage daily.
• Be punctual in reporting to work in the proper uniform with a name tag.
• Maintain personal hygiene daily.
• Help maintain the overall appearance of the hotel’s public space and hallways.
• Respond to non-functioning equipment reports immediately.
• Paint and touch up all areas of the hotel and maintain guest rooms to perfect condition.
• Maintain rooms in operating condition by performing repairs as needed.
• Perform preventive maintenance throughout the hotel and report progress.
• Have a thorough understanding of hotel fire alarm procedures and other emergencies.
• Attend required meetings.
• Keep work areas clean and organized.
• Be extremely courteous to all customers and fellow employees.
• Report unsafe conditions to your supervisor immediately.
• Be present in all fire drills, safety meetings and monitor Hotel Fire Panels.
• Maintain hotel equipment in proper working conditions.
• Ensure all third-party vendors working at the hotel check-in with the front desk, monitor access to employee areas and guest rooms, and ensure all areas are secure after vendor departure.
• Display courteous behavior with guests and team members.
• Perform any additional duties assigned by the supervisor.
• Communicate with team members and complete checklists daily using systems like Alice.

Requirements

• Maintenance/engineering experience required in a hotel or related field.
• An ability to work safely and confidently with un-energized circuits from 120v-480v.
• Proven organization and time management skills.
• Guest focused, optimistic, self-disciplined, self-starter.
• Problem solver, self-motivated, ability to learn more skills to better serve guests and the company.
• Ability to solve practical problems and interpret a variety of written and oral instructions.
• Multitask-oriented.
• Ability to overcome unexpected obstacles through resourceful means.
• Neat, professional appearance and good personal hygiene.
• Able to work varying schedules to reflect the business needs of the hotel.
• Attendance at all scheduled training sessions and meetings is required.
• Must be able to read, follow directions and be flexible.
• Must be able to speak and write in a language understood by manager and/or supervisor.
• Ability to communicate with guests, associates, and management.
• Ability to take directions from hotel and housekeeping management.
• Ability to perform assigned duties with attention to detail, follow-through courtesy, cooperativeness and work with a minimum of supervision.
• Must be comfortable using devices to communicate with team members and to complete checklists daily (i.e. Alice system.)

Skills

• Electrical
• Plumbing
• Carpentry
• Mechanical
• Preventive maintenance
• Repair
• Troubleshooting
• Time management
• Organization
• Communication

Location

• Lone Star Court - Austin, TX 78758

Work Type

• Full Time

Experience Level

• Maintenance/engineering experience required in a hotel or related field.

Salary/Compensations

• $22.00

Benefits

• Medical
• Dental
• Life insurance
• Paid Time Off
• Paid Community Service Days

About the Company

• Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character.

Equal Opportunity

• Valencia Hotel Group provides equal employment opportunities to all persons.
• The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.