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About the Role

The Royal Canadian Yacht Club (RCYC) is seeking an enthusiastic and service-driven Pro Shop / Chandlery Sales Associate to support retail and seasonal service operations. This role focuses on delivering exceptional Member service through retail sales, equipment rentals, and light marine services.

Responsibilities

• Greet Members and guests and assist with product recommendations and equipment sign-outs.
• Process purchases, returns, and rentals using the Club’s POS system.
• Maintain a clean, stocked, and organized retail space.
• Support merchandising, tagging, and seasonal transitions.
• Answer phones and assist with retail inquiries or special requests.
• Manage rental program for bikes, kayaks and canoes and assist with member set up.
• Support fitting appointments, special orders, and Member requests.
• Assist with fueling Member boats.
• Participate in store opening and closing duties.
• Monitor inventory and report stock levels or low supplies to the Manager.
• Represent the RCYC brand with professionalism and enthusiasm.
• Support special events, promotions, or service initiatives as needed.

Requirements

• Prior retail or customer service experience preferred.
• Basic sailing or marine knowledge is an asset (not required).
• Strong communication and interpersonal skills.
• Team-oriented, reliable, and motivated to provide exceptional service.
• Organized with an eye for detail and merchandising.
• Adaptable and comfortable multitasking in an energetic environment.
• Previous POS system experience is an asset.
• Ability to stand for extended periods.
• Able to lift and move up to 50 lbs.
• Comfortable with working outdoors in various weather and physical tasks.
• Manual dexterity for retail transactions and stocking.

Skills

• Customer service
• Retail sales
• Equipment rentals
• Light marine services
• POS system operation
• Merchandising
• Inventory management
• Communication
• Interpersonal skills
• Teamwork
• Organization
• Attention to detail
• Multitasking

Location

• Toronto, Ontario, Canada

Work Type

• Seasonal
• Full-time

Experience Level

• Preferred prior retail or customer service experience

Salary/Compensations

• $20.62 per hour

Benefits

• Unique opportunity to work at a world-class private yacht club.
• A fun and supportive team environment.
• Hands-on experience in retail, service, and light marine operations.
• Opportunities to develop product knowledge and customer service skills.

About the Company

• The Royal Canadian Yacht Club (RCYC) is one of Canada’s premier private clubs with a dynamic and community-oriented team culture.
• As part of the Sports and Marine Services team, you’ll work in a collaborative and fast-paced environment that values quality service, professionalism, and teamwork.

Equal Opportunity

• RCYC is proud to be an equal opportunity employer committed to a diverse and inclusive workplace.
• We ensure that all individuals are treated equally, respectfully, and with integrity.
• Accommodations are available throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).