Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The purpose of this position is to be part of the team of sales administrators and program coordinators assigned to execute and/or support the Mechanical Division lead generation and selling processes. Success in this role will result in an increased number of well-qualified leads, higher sales closing percentages, greater efficiency in all related processes, and greater overall customer communication and satisfaction.

Responsibilities

Process sales leads in third-party web portals.
Interact with customers to schedule sales appointments.
Enter sales leads for sales staff in third-party portal and internal software applications.
Provide general field-sales support as required.
Attend all required meetings and trainings.
Schedule appointments for sales staff as needed.
Generate reports for sales lead data.
Provide training for CSRs to process incoming sales leads.
Support team members.

Requirements

1 - 2 years of customer service experience
Workforce Management
Data Collection and Reporting
Coaching
Experience with Microsoft Excel, Word, PowerPoint, and Google Suite
A self-starter, able to function independently with little direct supervision
Comfortable with web-based technology
Strong customer service skills
Excellent written communication skills, including spelling and punctuation
High proficiency with emailing, and various electronic devices and applications
Ability to organize and prioritize multiple tasks in a fast-paced environment
Bilingual a plus, English and Spanish
Computer skills: Evolve, Google Drive/Gmail, Microsoft Office Suite, 8x8
Minimum 35 WPM typing skill - a WPM test may also be conducted.
Must be employed with ABC for a minimum of 6 months of continuous, regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule.
During your training you will be required to train in the office for 6 months.
Thorough Background check and pre-employment drug screening.

Skills

Customer Service
Workforce Management
Data Collection
Reporting
Coaching
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Google Suite
Web-based technology
Emailing
Electronic devices
Applications
Organization
Prioritization
Fast-paced environment
English
Spanish
Evolve
Google Drive
Gmail
Microsoft Office Suite
8x8
Typing

Location

Austin

Work Type

Full-time
Hybrid

Experience Level

1 - 2 years

Salary/Compensations

$19 to $21 an hour

Benefits

Health, Dental, Vision & Life Insurance
401(k) with company matching
Paid vacation and sick leave (PTO)
Participation in Profit Sharing Plan
Lead Now Program for all employees to increase earnings and pay
Company clubs & committees, and company outings
Paid trainings and development opportunities
Tuition reimbursement
Educational scholarships for employees and family members
Wellness program, including paid Gold's gym membership
Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)

About the Company

At ABC Home & Commercial Services, we’re a family-owned company with 75 years of service and over 1,000 employees across Central and South Texas.
We believe in supporting our team, serving others, and creating positive experiences for every customer we meet.
We’re looking for friendly, energetic, and team-oriented individuals to join us as Retail Brand Ambassadors inside Costco locations throughout the Austin area.

Equal Opportunity

ABC is an Equal Opportunity Employer and participates in the E-Verify Program.
As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations.