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About the Role

We are looking for a builder to elevate how Equinix identifies, engages, and converts new opportunities, designing the automations and AI-powered systems that fuel top-of-funnel pipeline generation across both demand generation and sales development motions. You will operate with high agency, embedded day-to-day with the Sales Development, Sales and Marketing teams you support, grounding every build in what your stakeholders need to be successful. You serve as the bridge between their domain expertise and the GTM AI program.

Responsibilities

Automate the research, preparation, and follow-up that surrounds customer conversations so CSMs spend their time on the relationship, not the administrative work around it
Develop onboarding and adoption automation that accelerates time-to-value for new customers and reduces manual coordination across Customer Success and delivery teams
Create intelligent support routing, case deflection, and delivery workflow automation that frees teams from administrative overhead and surfaces escalation risks before they become problems
Serve as the builder for ideas that originate in the field -- when sellers, marketers, or customer success managers identify an opportunity but lack the technical depth to execute on it, you turn their insight into a production-ready solution on their behalf
Act as a trusted advisor to individuals across the GTM organization who are already building their own agents and automations, helping them mature those citizen-built solutions into scalable, governed, production-ready capabilities
Work closely with business context experts to deeply understand the process, the friction, and the intended outcome before building, ensuring every solution is grounded in how the business actually operates, not just how it looks on paper
Partner with the engineering and IT organization on more technically complex builds, bringing the GTM context and business requirements while leveraging their infrastructure and architectural expertise to deliver at scale
Run data-driven experiments on customer experience and post-sale workflows and automation, measure impact against retention, customer satisfaction, and delivery metrics, and scale what works into durable infrastructure
Ensure every solution deployed is built to last, with appropriate guardrails around cost, performance, and operational sustainability so what gets built continues to deliver value without runaway overhead

Requirements

Hands-on experience building and deploying AI-powered workflows and agentic systems in a production environment, with a track record of writing business logic, designing solution architecture, and shipping reliably at pace
Strong technical foundation with the ability to build, troubleshoot, and iterate on complex workflows
Strong proficiency and experience integrating across Customer Success and service systems, CSP platforms, support tooling, project management systems, and CRM
Experience with LLMs, prompt engineering, and agent design applied to real post-sale workflow problems
Familiarity with data warehouses, BI tools, or event-driven systems
Hands-on experience with Customer Success and service platforms such as Gainsight, Salesforce Service Cloud, or similar tooling
Deep understanding of post-sale motions across Customer Success, support, delivery, and renewals, you know what a CSM does, how health scores are built, what drives churn, and what a customer supporter and delivery manager worries about
Familiarity with project and program delivery operations in an enterprise services context
Understanding of customer support operations, case routing logic, and deflection mechanics
Commercial bias: you evaluate every workflow against the retention and delivery outcome it was designed to drive, not just whether it runs cleanly
Curiosity and an experimental mindset, you approach GTM problems like a detective, test hypotheses, and iterate based on what the data shows
Ability to communicate concisely and confidently about technical topics with non-technical stakeholders, and translate business requirements into technical designs
10 or more years in a combination of GTM engineering, customer success operations, customer success, service operations, or a technical role embedded within a post-sale organization
Prior experience building agentic or LLM-powered workflows in a B2B enterprise environment
Experience working within or alongside a post-sale or CRO organization with direct accountability to retention or delivery outcomes
Hands-on experience with modern GTM automation and enrichment platforms such as Clay, n8n, Glean, Agentforce, or similar agentic workflow tools is a strong plus

Skills

AI-powered workflows
Agentic systems
Business logic
Solution architecture
LLMs
Prompt engineering
Agent design
Data warehouses
BI tools
Event-driven systems
Gainsight
Salesforce Service Cloud
Customer Success platforms
Service platforms
GTM automation
Enrichment platforms
Clay
n8n
Glean
Agentforce

Location

United States - Dallas Infomart Office
United States - Denver Office
United States - Redwood City Office
United States - Tampa Office
United States - New York City Office
Canada - Toronto Office

Work Type

Full-time

Experience Level

10 or more years

Salary/Compensations

United States - Dallas Infomart Office DAI : 136,000 - 204,000 USD / Annual
United States - Denver Office DEO : 136,000 - 204,000 USD / Annual
United States - Redwood City Office GHQ : 163,000 - 245,000 USD / Annual
United States - Tampa Office TAO : 136,000 - 204,000 USD / Annual
United States - New York City Office NYO1 : 150,000 - 224,000 USD / Annual
Canada - Toronto Office TRO : 131,000 - 181,000 CAD / Annual

Benefits

Employee Assistance Program
Health insurance
Life insurance
Disability insurance
Voluntary plans
Retirement plan
Paid Time Off (PTO)
Paid Holidays
Healthcare coverage
Defined Contribution Pension Plan (DCPP)
Group Retirement Savings Plan (RRSP)
Tax-Free Savings Plan (TSFA)
Vacation
Personal time

About the Company

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.
You’ll work across teams, influence key decisions, and help shape the path forward.
You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Equal Opportunity

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process.
US Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States.
E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
Know Your Rights: Workplace Discrimination is Illegal poster and supplement.
EEO Policy Statement.
Pay Transparency Policy Statement.
Equinix participates in E-Verify.