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About the Role

Campus is seeking a Student Success Team Lead to guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies. This role focuses on developing the team, ensuring they build meaningful relationships with students while meeting key performance goals like retention and engagement. The ideal candidate is a strong leader with experience in coaching and a passion for using data to achieve results.

Responsibilities

Ensure coaches are building strong, meaningful relationships with their students
Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals
Support coaches in addressing challenges and improving outcomes
Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills
Manage a small caseload of students to stay connected with the coaching experience and provide direct support
Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
Act as a resource for your team, stepping in to manage escalated student concerns when needed
Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program
Apply teaching or instructional experience to coach the team effectively, modeling clear communication, accountability, and student-centered practices

Requirements

4+ years of experience in customer service, education, student support, or coaching/mentoring programs
3+ years of leadership experience, with a proven ability to manage and develop teams
Strong communication and interpersonal skills to build relationships with both students and staff
Data-driven mindset with experience using metrics to track performance and guide decisions
Passion for coaching, mentoring, and helping others succeed
Prior teaching experience or experience in the education sector or a mission-driven organization is a plus
Must be authorized to work in the U.S. without requiring new H-1B sponsorship
Can support H-1B transfers and sponsor TN visas for eligible Canadian and Mexican citizens

Skills

Coaching
Data analysis
Leadership
Communication
Interpersonal skills
Mentoring
Instructional experience

Location

In-office (3 days/week)
Remote (2 days/week)

Work Type

Hybrid

Experience Level

4+ years of experience
3+ years of leadership experience

Salary/Compensations

$72,000 - $82,000

Benefits

Equity grant
Medical insurance
Dental insurance
Vision insurance
401(k) match
Fertility benefits via Carrot
Flexible Time Away
Paid holidays

About the Company

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be.
Campus has built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes.
Students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities.
The approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching.
Named one of Fast Company's Most Innovative Companies of 2024.
Backed by an exceptional investor team including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.
Higher ed needs to catch up, and Campus is leading the way.