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About the Role

This position supports the mission of a government program located in Buffalo, NY, assisting United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. Amentum provides all required job training. This is an on-call (casual) position requiring availability Monday through Friday, 7:45 am to 4:15 pm, for substitute coverage as needed. Hours are not guaranteed, and income stream is not steady, making it ideal for candidates seeking supplemental income or flexible work.

Responsibilities

Complete biometrics registration for applicants seeking legal immigration.
Ensure all entrants are approved applicants and visitors.
Provide interior and exterior crowd control.
Assist staff in enforcing ASC rules and policies.
Provide front-line customer service as a representative of Amentum and the U.S. Government.
Provide applicants with the highest level of customer service.
Work with the public, displaying a cheerful and inviting demeanor.
Manage applicants with sensitivity, courtesy, and respect.
Safeguard areas with Personal Identifiable Information (PII), applicant paperwork, identifications, and electronic biometric data.
Perform quality biometrics processing, including capturing fingerprints, photographs, and signatures within established times.
Screen applicants entering the facility to ensure they have a valid appointment notice and identification.
Utilize crowd control barriers to ensure safe and organized entry.
Visually inspect applicants and their belongings prior to entry.
Ask applicants about their health status during pandemics or health crises and potentially decline entry per customer requirements.
Conduct periodic facility checks (interior and exterior) and report concerns to the Site Supervisor.
Assist the Site Supervisor and/or government Immigration Service Officer in calling law enforcement or first responders when necessary.
Manage and complete administrative paperwork accurately, including tracking processing times, reconciling captured biometrics, maintaining a visitor control log, and signing off on facility checks.

Requirements

Must be able to obtain and maintain facility credentials/authorization.
US Citizenship is required for facility credentials/authorization.
A High School Diploma or equivalent.
Must be able to speak and write in English.
Ability to stand upright for scheduled shift duration, excluding meals and breaks.
Ability to hold and grasp applicant's hands to obtain quality fingerprints.
Ability to work in a high-paced environment with the public.
Ability to type and use basic computer skills.
Successful completion of biometrics training and certification within sixty days.

Skills

Ability to speak a foreign language.

Location

Buffalo, NY

Work Type

On Call (Casual)
Onsite

Experience Level

Entry Level

Education Level

High School Diploma or equivalent

Salary/Compensations

$18.96 /hr

Benefits

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

About the Company

For more than 100 years, Amentum has tackled the world’s toughest challenges to deliver agile and steadfast solutions to the U.S. government and its allies.
With more than 50,000 employees on all seven continents and in more than 60 countries, Amentum delivers a broad range of operational support services to meet the critical needs of our clients.
Our headquarters are in Chantilly, VA.
Find us online at https://www.amentum.com/

Equal Opportunity

Amentum is proud to be an Equal Opportunity Employer.
Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
EEO including Disability/Protected Veterans