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About the Role

The Cocktail Server is responsible for delivering seamless, attentive beverage and small plate service in a high-energy, upscale lounge environment at the iconic Redwood Room at The Clift Royal Sonesta. Success in this role means reading the room, staying ahead of guest needs, and providing consistent, attentive service while working effectively with the team during busy shifts.

Responsibilities

• Provide friendly, courteous and professional service at all times
• Ensure good communication with Management
• Maintain complete knowledge of all menu items
• Prepare and check tables before service
• Clear and reset tables
• Ensure that all Company practices and procedures are met when delivering food from the kitchen to the customer
• Ensure the overall cleanliness and order of the bar tables, chairs, floors and service station at all times
• Ensure that all cleaning duties are completed in allocated times to the Company standards
• Complete all opening and closing procedures
• Must be proficient in effective and efficient table maintenance
• Be assertive and attentive at ALL times
• Have thorough knowledge of all product and service procedures

Requirements

• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Strong beverage knowledge, including spirits, classic cocktails, and the ability to navigate an extensive bar program
• Possess a gracious, friendly, and engaging demeanor with a genuine focus on hospitality and guest experience
• Ability to multitask, work in a fast-paced environment, and maintain a high level of attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and partner with others to promote a team-oriented environment
• Consistently demonstrate professionalism, positivity, and a guest-first mindset in all interactions
• Requires a polished, professional presence with a strong sense of urgency and guest awareness

Skills

• Beverage knowledge
• Customer service
• Communication skills
• Teamwork
• Attention to detail

Location

• San Francisco

Work Type

• Part-time
• Union position

Experience Level

• 1-2 years experience

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

About the Company

• Sonesta International Hotels is the 8th largest hotel company in the U.S., with a diverse portfolio of owned, managed, and franchised properties in major cities.
• Driven by the human side of hospitality, Sonesta delivers service with passion, loyalty with purpose, and experiences that truly connect.
• Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
• At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions.
• We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships.
• We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.
• If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us.

Equal Opportunity

• Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
• We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.