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About the Role

An ALAÏA Stylist is an ambassador of the Maison, responsible for welcoming guests and serving as a trusted advisor to clients and a reliable partner to store managers.

Responsibilities

• Welcome every client and ensure they are well taken care of.
• Develop long-term client relationships.
• Engage in CRM activities to meet targets.
• Implement personalized outreach campaigns and utilize clienteling tools.
• Capture client data and record qualitative information.
• Maintain familiarity with the customer portfolio, including VVICs and VICs.
• Provide excellent customer service and enhance individual business performance.
• Utilize omnichannel services to increase omnichannel sales.
• Meet store and individual sales and KPI targets.
• Actively participate in training and commercial activities.
• Stay informed about the local trading environment and competitor activities.
• Ensure a pristine store environment, back of house, and personal grooming.
• Proactively report any necessary structural repairs to maintain a luxurious environment.
• Implement store and back of house management guidelines and participate in inventories.
• Support after-sales clients and ensure impeccable after-sales service.
• Comply with established Richemont policies and standards.

Requirements

• Previous experience in retail sales and operations.
• Excellent interpersonal, communication, and computer skills.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• Ability to sit and stand for extended periods.
• Open availability, including evenings, weekends, and holidays.
• Ability to lift up to 20lb boxes regularly.

Skills

• Clienteling
• CRM
• Omnichannel sales
• Customer service

Location

• Miami, Florida

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Salary will be determined based on relevant skills and experience.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance, disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Employee assistance program.
• Volunteer days off.

About the Company

• Richemont is a global leader in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
• Richemont strives to preserve the heritage and identity of each Maison while innovating and designing new products.
• Richemont Americas is committed to reflecting the ever-changing world and building an inclusive community.
• Diversity of colleagues and clients is rich and celebrated at Richemont Americas.
• Inclusion, empowerment, creativity, and knowledge emerge to deliver excellence at Richemont Americas.

Equal Opportunity

• We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated.
• At Richemont, We Craft the Future!
• In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.