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About the Role

Mobile Associates are responsible for bringing the T-Mobile brand to life within National Sales partner locations, creating energy and excitement around products and services. They excel at building and deepening customer relationships through meaningful interactions, identifying needs, and recommending solutions to exceed performance targets.

Responsibilities

• Proactively engage with customers in a high-traffic retail environment using digital tools.
• Educate customers and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and onboarding.
• Identify customer needs and use solution-based selling techniques.
• Recommend wireless solutions and onboarding to help customers self-serve.
• Complete training on T-Mobile in-store experience, new skills, products, processes, and systems.
• Review personal results, current promotions, and updates to remain customer-ready.
• Continuously learn and improve skills to provide the best customer experience.
• Partner with nearby store locations for customer onboarding.
• Perform skills practicing, knowledge sharing, store operations, and opening/closing procedures.
• Carry keys, secure kiosk and assets, and report lost items.
• Proactively reach out to potential customers to drive sales.
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Skills

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

Location

• National Sales partner locations

Work Type

• Full-time
• Part-time

Experience Level

• 6 months of customer service and/or sales experience

Education Level

• High School Diploma/GED

Salary/Compensations

• Hourly Base Pay: $21.50, plus $5.00 per hour training pay.
• Annualized incentive target of $18,000/year.
• All employees guaranteed to earn $20/hour inclusive of base pay and incentives.

Benefits

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

About the Company

• T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network.
• T-Mobile's customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond.
• Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint.

Equal Opportunity

• T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
• Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
• Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
• T-Mobile USA, Inc. maintains a drug-free workplace. The unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in T-Mobile's workplace and employee conduct in violation of this prohibition is subject to employer discipline, including termination.
• We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Notice.