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About the Role

The People Relations team aligns Braze’s business objectives with our people. We partner with leaders to help them meet their goals, focusing on their employees and cultivating an inclusive, challenging, and rewarding employee experience. We serve as strategic partners to the business, ensuring employees are supported throughout their journey with Braze. The Lead People Business Partner, Revenue (AMER) provides strategic support to the Global Revenue organization, acting as the primary HR point of contact and thought partner at the executive level. This role coordinates and aligns the work of People Business Partners supporting the Revenue org in AMER, ensuring consistent, high-quality HR support across the region. This is an exciting opportunity based in either our New York City or Chicago office, with some hybrid flexibility. The Lead People Business Partner will have a significant impact on the company as we continue to grow and scale our global go-to-market motion!

Responsibilities

Serve as the primary strategic HR partner to the most senior Revenue leaders in AMER providing both strategic counsel and hands-on support across the full employee lifecycle
Coordinate and align the work of AMER People Business Partners supporting the Revenue org - providing day-to-day guidance, ensuring priority alignment, and elevating consistency of HR support across the region, without serving as a direct people manager
Partner with global Revenue PBP counterparts to align on people strategies, share insights across regions, and ensure a cohesive, connected approach to HR support across the full global Revenue organization
Lead talent planning for the Revenue organization, including top talent identification, succession planning, leadership development, and workforce planning, in close partnership with senior leaders
Proactively advise senior leaders on organizational design, team structure, and people strategy as the Revenue org scales and evolves its go-to-market model
Drive complex, cross-functional HR initiatives tied to Revenue org priorities, including headcount planning, organizational effectiveness, and change management
Be both an advocate for employees and a champion for the business, balancing the needs of a high-performing, fast-moving Revenue organization with a strong employee experience
Advise and coach employees at all levels using a consultative approach, helping them strengthen working relationships, navigate challenges, and grow their careers at Braze
Serve as a connector and amplifier for the broader People team, ensuring Revenue org insights and needs are well-represented in company-wide programs and initiatives

Requirements

10+ years of full-time HR business partner experience in the SaaS technology industry, with experience supporting Revenue, Sales, or go-to-market organizations at scale
An ironclad understanding of human resources best practices, employment law and employee relations
Impeccable judgment and ability to navigate ambiguity as situations require
Outstanding verbal and written communication, and cross-functional collaboration skills
Proven ability to build trust and credibility with senior leaders and influence without formal authority
A strategic and influencing mindset, with comfort operating in a matrixed, cross-regional structure
Superb organizational skills, attention to detail and accuracy
Experience coordinating or providing informal oversight of a team of HR partner, guiding work, ensuring quality, and aligning priorities without direct management authority
A self-motivating, collaborative leadership style that earns trust across both peers and senior stakeholders
Robust multitasking skills and comfort wearing many hats at once
Comfort working across time zones and geographies, with experience navigating global HR dynamics and regional nuances within a Revenue or GTM context
Ability to work with stakeholders at all levels of the organization by tailoring your approach to achieve partnership and the best possible outcome

Skills

HR best practices
Employment law
Employee relations
Communication
Cross-functional collaboration
Building trust
Influencing
Organizational skills
Attention to detail
Accuracy
Team coordination
Multitasking
Global HR dynamics
Regional nuances

Location

New York City
Chicago

Work Type

Hybrid

Experience Level

10+ years of HR business partner experience
Experience supporting Revenue, Sales, or go-to-market organizations at scale
Experience coordinating or providing informal oversight of a team of HR partner

Salary/Compensations

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $112,000 and $168,000/year, with an expected On Target Earnings (OTE) between $129,000 and $193,000/year (including bonus or commission).
Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About the Company

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.