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About the Role

We are looking for a motivated and service-oriented Front Office & Pension Communications Associate to join our Pension Services team. This role serves as the first point of contact for members and visitors, supporting key pension administration processes and ensuring a positive member experience.

Responsibilities

• Serve as the first point of contact for visitors and members, providing professional, friendly, and knowledgeable service
• Respond to pension-related inquiries and guide members through applications, eligibility requirements, and option selections
• Receive and register incoming pension applications, ensuring completeness and following up on missing information
• Process pension option packages and elections with a high degree of accuracy and attention to detail
• Prepare and distribute outgoing pension documentation via secure email or mail
• Monitor shared inboxes and respond to internal requests promptly and professionally
• Provide administrative support to the Pension Services team, including document handling and scheduling
• Assist with coordination of meetings and events, including support for Board meetings
• Maintain an organized, professional front office environment

Requirements

• Recent graduate with a Diploma or Degree in Business Administration or a related field
• 1–2 years of customer service experience, ideally in a role involving in-person interaction with clients or customers (e.g., retail, hospitality, banking, or office reception)
• Strong customer service mindset with a positive, professional demeanor
• Excellent communication skills (verbal and written)
• Strong interpersonal skills with a demonstrated ability to collaborate effectively in a shared role, maintain positive working relationships, and contribute in a team-first environment
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and ability to handle sensitive situations with tact
• Proficiency in Microsoft Office and ability to learn new systems quickly
• Exposure to or familiarity with using AI tools in a professional or academic setting is considered an asset
• Ability to speak Italian or Portuguese is considered an asset, but not required

Skills

• Client Focus
• Communication
• Teamwork
• Adaptability
• Organization & Time Management
• Digital Curiosity

Location

• Woodbridge

Work Type

• In-office
• From home

Experience Level

• 1-2 years

Education Level

• Diploma or Degree in Business Administration or related field

Salary/Compensations

• $50,000–60,000

Benefits

• Comprehensive benefits
• Minimum of 3 weeks' vacation
• Flex days
• Wellness programs
• Employee education program
• Extended health and dental benefits
• Retirement Pension Plan (RPP)
• Flexible work options
• Comprehensive mental health resources

About the Company

• Manion is a privately owned Canadian firm with over 50 years of experience in third-party benefits administration, payments, and consulting.
• The company is rooted in trust, collaboration, and care, aiming to support employees at work, home, and in their communities.
• Manion offers a close-knit, inclusive team environment that values genuine connection, mutual respect, and shared success.
• The company prioritizes employee well-being and growth, offering a meaningful career with a people-first culture.

Equal Opportunity

• Manion is committed to equity, diversity, and inclusion.
• We value diversity and inclusion and encourage all qualified people to apply.
• If we can make this easier through accommodation in the recruitment process, please let us know.