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About the Role
Lead and optimize field service operations across the Western New York (WNY) region, ensuring the delivery of high-quality, efficient HVAC, plumbing, and environmental services. Guide and develop a team of field supervisors and service coordinators, drive operational performance and revenue growth, and maintain full P&L accountability for the region.
Responsibilities
- Lead a multidisciplinary team across Plumbing, HVAC, and Environmental Service operations, ensuring alignment and accountability.
- Oversee contract execution, scheduling, and service delivery to meet client commitments and quality standards.
- Own regional P&L, managing budgets, forecasts, and financial performance while driving revenue growth.
- Build strong customer relationships and resolve escalations to ensure satisfaction and retention.
- Coach and develop team members while fostering a high-performing, safety-first culture.
- Optimize operations through process improvements, resource management, and adherence to industry standards.
- Ensure continuous improvement by tracking performance metrics and implementing data-driven strategies to enhance service delivery.
Requirements
- Bachelor’s degree required, or a minimum of 10 years of relevant industry experience.
- Proven leadership experience in the mechanical service industry, with full P&L responsibility for operations exceeding $5M in annual revenue.
- Demonstrated experience managing HVAC, plumbing, or facilities service teams preferred.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general business systems.
- Strong ability to develop and deliver accurate quotes for HVAC repairs and replacements.
- Excellent customer service and leadership skills, with strong verbal and written communication abilities.
- Effective collaborator with strong conflict resolution skills, fostering a results-driven, team-oriented environment.
- Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced setting.
Skills
- Microsoft Office applications (Word, Excel, Outlook)
- General business systems
- Developing and delivering accurate quotes for HVAC repairs and replacements
- Customer service
- Leadership
- Verbal communication
- Written communication
- Collaboration
- Conflict resolution
- Organization
- Detail-orientation
- Managing multiple priorities
Location
- Western New York (WNY) region
Work Type
- Full-time
Experience Level
- 10 years of relevant industry experience
- Proven leadership experience
Education Level
- Bachelor’s degree
Salary/Compensations
- $85,000-$100,000
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Health savings accounts
- Flexible spending accounts
- Life insurance
- Disability insurance
- 401(k) Savings Plan
- Employee assistance program
About the Company
- John W. Danforth Company is one of the largest mechanical contractors in the Northeast.
- We believe our people are our greatest asset and invest in training, career development, employee engagement, and team support.
- We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission-critical environments, and energy performance projects, backed by comprehensive service maintenance and repair.
Equal Opportunity
- As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
- Equal Opportunity Employer/Veterans/Disabled