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About the Role

This role combines the responsibilities of the Planner and Scheduler functions, primarily responsible for receiving customer work requests, verifying completeness, entering information into CMMS, determining appropriate supervisor, and issuing work orders. Plans and schedules work utilizing maintenance management systems to optimize resource utilization and productivity. Responsible for effective configuration and utilization of CMMS, including data capture, backlog management, labor management, performance reporting, and material management to meet strategic objectives. Team spirit and commitment to customer service are required.

Responsibilities

Schedule maintenance activities including service requests and preventive/corrective maintenance.
Work closely with the account management team to ensure effects on operations are recognized, well planned and coordinated.
Develop, generate and disseminate the maintenance schedule.
Analyze maintenance and project resource requirements and assign mechanical, electrical, and engineering services as required.
Identify resources and materials required to execute the requested work.
Coordinate maintenance activities and details with other departments, preparing specifications and work packages.
Ensure the work packages are complete and all materials, labor and equipment are available prior to scheduling work.
Ensure plans, schedules and resources needed are well-defined, documented and meet customer requirements.
Perform QA function in work order process.
Maintain a comprehensive backlog of all maintenance activity by work type (CMMS).
Recognize the priority of the work order backlog and re-schedule when appropriate seeking direction from the Work Manager.
Maintain an accurate asset registry within the CMMS.
Communicate with Building Manager/Requester to determine total scope of work and priority of the project or service request work to be performed.
Submit written notifications to Building Managers to coordinate upcoming shutdowns.
Administer the preventative maintenance tracking and documentation programs, assign and distribute the work to the appropriate supervisor, review scope and frequency of assignments with the supervisor and make changes where required.
Act as a contact/liaison between O&M staff and the requesting department for the planning and scheduling of work performed by O&M site team.
Review monthly performance reports for accuracy and make corrections when necessary.
Ensure all established costs, quality, and delivery commitments are met.
Review production and operating reports and highlight the resolution of operational and maintenance problems.
Collaborate with the account management team and CUSTOMER management team to identify, develop, and deploy best practices (i.e. safety, quality control, training, standards and qualifications, maintenance practices, etc.).
Attend daily/weekly meetings to develop the next day/week's schedule, review the status of scheduled work orders, and discuss new, incoming work orders.
Recommend and arrange alternatives for resource schedule constraints (e.g., change assignments, over-time, utilization of 3rd party).
Estimate job requirements for preventative maintenance activities including number/type of O&M staff to be assigned and number of man-hours per task.
Identify opportunities to improve process, planning or performance through analysis of work order flow, project demands and expectations.
Review utilization and cost data to recommend corrective actions to reduce costs.
Perform administrative activities associated with the effective management of operations, including compiling, storing and retrieving data for reports.
Perform other duties as assigned.

Requirements

High school/GED with equivalent experience.
Ability to communicate information and ideas so others will understand.
Time management skills.
Good administrative and mathematical skills with willingness to handle paperwork.
Working knowledge of personal computers.
Able to navigate CMMS and MS Excel.
Good planning and organizational skills.
Ability to understand what constitutes good instructions.
Ability to interpret blueprints and shop drawings.
Understanding of the proper use of work orders, priorities, scheduling, etc.
Ability to keep multiple jobs in controlled motion—simultaneously.
Style and capability commanding respect within both maintenance and operating organizations.

Skills

CMMS
MS Excel
Planning
Scheduling
Communication
Time Management
Administrative Skills
Mathematical Skills
Organizational Skills
Blueprint Interpretation
Shop Drawing Interpretation
Work Order Management

Location

Remote

Work Type

Full-time

Experience Level

Not specified

Education Level

High school/GED
Associates degree in maintenance technology, preferred

Salary/Compensations

$67,150.00 - $79,000.00

Benefits

Health insurance
Vision insurance
Dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life insurance programs
Disability insurance programs
Paid time away from work
Unpaid time away from work

About the Company

Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.

Equal Opportunity

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.