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About the Role

Parachute's mission is to help you feel at home. As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

Responsibilities

• Supports all daily operations of the store to ensure achievement of business objectives.
• Partners with the Store Manager to ensure that all team members are engaged and successful in their roles.
• Motivates and supports the team to drive store sales.
• Recruits and develops a high performing team in partnership with the Store Manager.
• May be responsible for certain parts of the hiring process, including sourcing, reviewing, interviewing, recommending hiring decisions and onboarding.
• Actively communicates with applicants in a way that respects the candidate experience.
• Supports & leads within a store culture aligned with Parachute Core Values.
• Keeps a pulse on engagement using one on ones and regular check-ins.
• Delivers feedback and coaching as needed, and as manager on duty.
• Resolves employee related concerns at the store level, including the Store Manager when appropriate, utilizing District Manager and available resources.
• Shares observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps, utilizing reporting and analytics.
• Influences and works through the store team by holding self and team members accountable to AOR's, manager on duty expectations and responsibilities.
• Ensures the team is utilizing all training systems, completing training within assigned timeframes, actively learning and following through on completion of learning objectives.
• Monitors payroll and schedule adjustments in partnership with Store Manager, maximizing productivity to achieve payroll and sales targets within compliance and in alignment to company expectations and legal requirements.
• Upholds daily operations of the store and achievement of Quarterly store KPI's under the direction of the Store Manager.
• Communicates KPI's with store team and identifies opportunities to ensure performance standards are met.
• Develops a thorough understanding of products and services.
• Coaches, teaches and trains store team to the same level of product knowledge.
• Stays updated on new arrivals, features, benefits and pricing.
• Leads the store and sets the tone to ensure the best possible customer experience, in line with Parachute's Brand and CX strategy.
• Effectively communicates information to customers while modeling HOME selling skills.
• Coaches store teams using available resources and leadership knowledge to bring the brand experience to life.
• Participates in planning, cultivating and creating community outreach and monthly and quarterly event planning and activations in local markets.
• Utilizes sales floor leadership best practices and ensures in the moment feedback is given to each team member.
• Translates basic store level reporting results into suggestions to drive positive outcomes and revenue.
• Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager when needed.
• Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions.
• Utilizes the platform to create customer connections, follow up and manage customer relationships.
• Utilizes trade and design service tools as an extension of our customer experience.
• Makes good business decisions regarding controllable expenditures in partnership with the Store Manager.
• Uses a scheduling system to plan schedules in line with needs of the business and payroll budget in partnership with the Store Manager.
• Responsible for accurate timekeeping, including daily timesheet approval and entry into payroll system.
• Ensures that meal and break procedure is consistently followed.
• Proactively solves problems relating to scheduling, timekeeping and other compliance requirements in partnership with the Store Manager.
• Executes and communicates weekly workload of store teams under the direction of the Store Manager.
• Upholds self and team to completion of priorities based on direction set by Store Manager.
• Ensures all communications/messages/tasks are communicated to the store team as appropriate.
• Utilizes, trains, and troubleshoots interactions with POS systems.
• Understands how to use and pull data from reporting systems.
• Uses information and reporting to drive positive outcomes.
• Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations.
• Maintains accurate recordkeeping following established procedures.
• Adheres to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.
• Ensures new hires complete all required training within the appropriate timelines.
• Troubleshoots issues and problem solves changes to onboarding experience.
• Maintains high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations.
• Communicates any maintenance needs in a timely manner.
• May have limited responsibility for responding to calls or contact from security vendor if something occurs in the store after hours.
• Utilizes Retail Support Ticket process for all business and operational needs.
• Submits tickets in a timely manner.
• Follows up on requests for service that have not been closed or are in progress.
• Monitors stock levels for Parachute-branded supplies.
• Makes special orders for items anticipation of events or other special projects, as directed.
• Follows the Parachute Visual Merchandising strategy in partnership with Store Manager: adhering and executing to all visual operations standards, including visual assessments, sales floor readiness and brand standards.
• Responds to changes in business or inventory levels to support visual directives.
• Maintains floor presentation, accounting for sell-through and inventory levels.
• Proactively evaluates sales and inventory levels; partners with store team to ensure product is merchandised to drive sales.
• Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people.
• Creates a positive in-store experience through visual standards with product launches, window changes, visual presentation standards, signage placement, and seasonal directives.
• Trains and supports store team in the planning and execution of store directives and day to day merchandising needs.
• Awareness of store business trends and sell-through by category, using available reporting tools, to suggest opportunities for the store.
• Performs other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business.

Requirements

• Minimum of 1 year of retail leadership in a retail management, hospitality, customer service, showroom management in a high-volume, high-profile, customer focused environment.
• Experience with hiring, training and leading a team is required.
• Open availability (Full Time, 40 hours per week, including weekends and holidays) is required.
• Ability to work in a flexible, customer focused environment to support the needs of the business, which can change frequently due to changes in market, trends or external factors.
• Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally.
• Frequently physically active, including standing, walking, reaching and grasping for long periods of time.
• Ability to regularly bend or kneel.
• Ability to regularly climb ladders or step stools.
• Ability to occasionally go up and down stairs, carrying and moving boxes up and down stairs (depending on location).
• Ability to frequently communicate face to face, on the phone or via electronic means.

Skills

• Retail visual merchandising and display experience is preferred.
• Experience in – and a passion for – home interiors is strongly preferred!
• Motivated self-starter, confident leader with a solutions-minded focus.
• Thrives in an entrepreneurial start-up environment.
• Able to navigate change with self and team.
• Able to share and communicate feedback and field insights with a growth mindset.
• Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude.
• Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana.

Location

• San Francisco

Work Type

• Full Time
• Onsite

Experience Level

• 1 year of retail leadership

Education Level

• High School diploma or equivalent

Salary/Compensations

• $70,304.00 - $75,000.00 per year

Benefits

• $250 new hire gift card, an awesome discount and $300 worth of free product a year!
• Generous 40% employee discount on most Parachute products
• Health benefits, vision, and dental plans with 100% employee coverage options
• Voluntary supplemental life plan and voluntary short-term or long-term disability plans
• Voluntary commuter benefit program through Optum
• Wellbeing memberships to kindbody, Health Advocate, TalkSpace & Teladoc
• Up to 9 days of sick time per year
• Free One Medical membership
• Paid parental leave program
• Monthly cell phone stipend
• Quarterly bonus program + incentives
• 13 days of PTO + 8 paid holidays
• 401k program

About the Company

• Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home. Because we believe that when we take care of our home, it takes care of us.

Equal Opportunity

• We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly DE+I newsletter and building a DE+I enrichment and training program.
• Ensure your Parachute Home job offer is legitimate and don't fall victim to fraud. Parachute never seeks payment from job applicants. Parachute recruiters will only reach out to applicants from an @parachutehome.com email address. For added security, where possible, apply through our company website at www.parachutehome.com/careers.