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About the Role

This IT Support & Systems Coordinator role is designed for individuals eager to learn and grow in a fast-paced, cloud-first environment. The position combines hands-on technical support with exposure to systems administration, onboarding/offboarding processes, and continuous improvement initiatives. You will collaborate with cross-functional teams to ensure smooth daily IT operations, support employee lifecycle activities, and enhance efficiency through documentation and automation.

Responsibilities

Provide day-to-day support for Microsoft 365 tools, resolving user issues efficiently.
Navigate the Azure dashboard to troubleshoot issues, monitor systems, and assist with basic cloud operations.
Ensure timely provisioning and deprovisioning of user accounts, devices, and access.
Maintain accurate checklists and process documentation for consistency.
Track and maintain hardware and software inventory.
Manage user accounts, installations, and system lifecycle tasks.
Identify repetitive tasks and contribute to automation efforts.
Support the development of documentation and internal knowledge bases.
Deliver responsive, service-oriented IT support across departments.
Partner with internal teams to align IT support with business needs.
Assist with vendor communications and coordination.
Support procurement and program processes for operational efficiency.

Requirements

Strong interest in IT support, cloud technologies, and systems administration.
Problem-solving mindset with willingness to learn new tools and technologies.
Strong organizational skills and attention to detail.
Effective communication skills and a collaborative approach.
Ability to manage multiple tasks and prioritize in a dynamic environment.
Exposure to Network Infrastructure Support.
Familiarity with Google Workspace.
Basic networking knowledge (e.g., Cisco, Meraki, Palo Alto).
Experience with Windows/macOS environments, MDM tools, or SaaS platforms.
Understanding of hardware setup, OS fundamentals, and general IT troubleshooting.
Interest or experience in process improvement or automation initiatives.

Skills

Microsoft 365
Azure Cloud
Cloud Systems
Employee Onboarding & Offboarding
Asset & Systems Administration
Process Improvement
Automation
Cross-Functional Collaboration
Vendor Coordination
Network Infrastructure Support
Google Workspace
Basic Networking
Windows/macOS environments
MDM tools
SaaS platforms
Hardware Setup
OS Fundamentals
IT Troubleshooting

Location

Remote

Work Type

Full-time

Experience Level

Early Career
New Graduates

About the Company

Umbrella Incorporated partners with enterprises to navigate complexity, accelerate growth, and drive measurable impact. With expertise across digital commerce, IT infrastructure, market insights, finance, and AI, we deliver integrated, end-to-end solutions through a collaborative, outcome-driven approach.
Cloud Managed Networks is an IT solutions provider specializing in cloud migration, network infrastructure, and cybersecurity. With a client-centric approach, we create tailored strategies to meet unique business needs, ensuring seamless digital transformations. Our expertise spans on-premises, cloud, and hybrid environments, offering services such as system architecture, managed IT support, and IoT solutions. As a trusted partner of industry leaders like Cisco, Fortinet, Artic Wolf and Verkada, Cloud Managed Networks delivers scalable, secure, and innovative solutions across various sectors, including healthcare, education, and manufacturing. Member of Umbrella-Incorporated.

Equal Opportunity

Cloud Managed Networks (CMN) is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code. CMN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is CMN's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.