Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Senior Account Manager - Enterprise at Docebo, you will be pivotal in driving the growth of our clients. Your role will involve managing, expanding and renewing a portfolio of Enterprise accounts, helping ensure clients achieve and extend their learning goals and business outcomes. You will act as one of the main points of contact for your clients, aligning closely with Customer Success Managers to support client needs and facilitate growth.

Responsibilities

Develop and execute growth plans for your book of business.
Lead processes to expand or modify customer usage of Docebo.
Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint.
Use empathy, curiosity, and innovative thinking to understand and meet customer needs.
Establish and maintain strong relationships with clients, understanding their business initiatives and goals, and be able to develop a point of view from an outside in perspective.
Interact with senior executives in accounts to both build rapport, develop long term relationships and understand their key business and learning strategies.
Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.
Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities.
Ensure all account-related data is current and accurately reflects the status of each account.
Analyze data to drive strategic conversations and objectives with clients.
Use data and AI to help develop messaging & demonstrate the strategic value a customer is achieving or can achieve with their current or future offering you are presenting.
Increase customer satisfaction, loyalty, and retention by creating positive customer experiences that drives customer growth.
Achieve and exceed sales and retention targets consistently.

Requirements

Excellent organizational skills, with the ability to keep pipelines updated and organized.
Strong communication and rapport-building skills, capable of leveraging technology for remote interactions.
Agile and flexible, with the ability to problem-solve and adapt quickly.
Ability to deal with senior executives on complex business issues.
Impeccable negotiation skills and a consultative approach to client interactions.
Ability to analyze data and make sound, timely decisions.

Skills

AI
Account Management
Sales
Customer Success
Data Analysis
Negotiation
Communication
Problem-solving
Adaptability

Location

Remote
Hybrid

Work Type

Hybrid
Full-time

Experience Level

Senior

Benefits

Employee Share Purchase Plan (ESPP) at a 15% discount
Competitive compensation package
Health benefits
Paid vacation days
Two company-wide Docebo Days
Floating holidays
Birthday off
Paid parental leave
Access to Employee Resource Groups
Company-wide events

About the Company

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide.
We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process.
We're a global company, with office across North America, EMEA, APAC, and beyond.
Our team is guided by six core values—Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact—that shape everything we do.
If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Equal Opportunity

Docebo is an Equal Employment Opportunity employer.
We are committed to diversity and inclusion in our workforce.
All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities.
Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.com. The email should also include the position you’re interested in.