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About the Role

BSNB is seeking a Customer Support Specialist to join our growing Customer Support Operations department. This role offers competitive pay and benefits, including a 401(k) with company match and pro-rated PTO. We invest in our staff through development, recognition, and celebration of contributions.

Responsibilities

• Provide support to the Customer Support Operations department.
• Handle a large volume of inbound calls in a timely manner.
• Complete customer follow-up as necessary.
• Support branches in providing assistance with customer inquiries.
• Build positive relationships with customers.
• Identify opportunities based on customer needs and BSNB's product suite.
• Respond to support tickets through the internal system regarding cash management servicing needs.
• Complete daily and weekly reviews of customer activity with a focus on fraud prevention.
• Maintain a friendly and patient demeanor.
• Provide exceptional customer service.

Requirements

• High school diploma or GED required.
• One year prior customer service experience required.
• One year prior banking experience preferred.
• Must have data entry and keyboard experience.
• Must have a working knowledge of spreadsheet and word processing applications.

Experience Level

• One year prior customer service experience
• One year prior banking experience

Education Level

• High school diploma or GED

Benefits

• 401(k) plan with a company match
• Pro-rated paid time off (PTO)

About the Company

• Established in 1838, BSNB is a community bank providing financial solutions to businesses, individuals, and families in the greater Capital Region and beyond.
• Thirteen full-service banking offices coupled with digital banking services provide products and services geared towards meeting the needs of the markets we serve.
• As a community-minded financial institution, we make giving back and volunteer work a priority.

Equal Opportunity

• BSNB provides all employees and applicants an equal employment opportunity in the manner required by law in all aspects of employment regardless of race, color, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, marital status, military status, disability, predisposing genetic characteristics, domestic violence victim status or any other status protected by local, state, or federal law.
• BSNB is a VEVRAA employer and has a desire for priority referrals of protected veterans.