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About the Role

The Quality Manager supports the organization in the development, improvement, and implementation of the DSV Quality Management System (QMS). This position is responsible for quality activities to support the warehouse, including receiving, shipping, and other related functions, and investigating and correcting OS&D (over, short, and damaged).

Responsibilities

• Develop and maintain site QMS documentation such as procedures, work instructions, and visuals.
• Make recommendations regarding procedures and standards to maintain process quality.
• Support all client-related and applicable QMS requirements.
• Coordinate all requirements related to the 5 Star Site Certification Program.
• Manage requirements related to Quality & Training.
• Create and maintain HACCP program to support Food Safety Policy and Food Defense Plan, when applicable.
• Ensure site compliance with applicable GMP standards and FDA regulations.
• Establish and maintain quality standards for all critical functions supporting the operation.
• Train site management and employees on QMS components and requirements.
• Lead site teams to respond to client complaints and internal errors, focusing on root cause and solutions for corrective and preventive actions.
• Serve as the primary contact for external or internal audits and develop resulting action plans.
• Assist with coordination of recalls, hold notifications, and stop-shipments in consultation with customer management.
• Compile and submit assigned daily, weekly, and monthly reports to site and/or supported clients.
• Develop and monitor key performance indicators and metrics for quality-related processes.
• Conduct and/or participate in all required department quality-related meetings.
• Adhere to all company policies, procedures, and communicated rules and regulations.
• Sponsor the site Training Program, including coordinating training documentation.
• Perform all duties assigned by the site General Manager deemed necessary to achieve client satisfaction.

Requirements

• Must have High School diploma or GED.
• Preferred 5 years’ experience in a medium to large warehouse in a management capacity.
• 2 years’ experience as a Quality Manager.
• Knowledge of warehouse operations with basic GMP as necessary.
• Preferred knowledge of ISO, HACCP, 21CFR, FDA, SQF.
• Strong computer skills and MS Office Applications are preferred.
• Quality related certifications preferred.
• English (reading, writing, verbal) required.
• Spanish speaking skills preferred.
• Business communication skills required.
• Medium to high mathematical skills necessary.
• Effective communication skills.
• Good supervisory and people skills.
• Ability to develop work instructions, procedures, and visual aids to support the operation.
• Must be able to work overtime as dictated by business.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months.

Skills

• Quality Management System (QMS)
• OS&D investigation and correction
• Procedure development
• Work instruction development
• Visual aid development
• Client requirement support
• 5 Star Site Certification Program coordination
• Quality & Training management
• HACCP program development and maintenance
• Food Safety Policy adherence
• Food Defense Plan adherence
• GMP standards compliance
• FDA regulations compliance
• Quality standards establishment
• Employee training
• Root cause analysis
• Corrective and preventive action process
• Audit management
• Action plan development
• Recall coordination
• Hold notification coordination
• Stop-shipment coordination
• Report compilation and submission
• Key performance indicator (KPI) development and monitoring
• Metrics development and monitoring
• Meeting participation
• Company policy adherence
• Training program sponsorship
• MS Office Applications
• Spanish speaking
• Supervisory skills
• People skills

Location

• USA - VIRTUAL - US Texas

Work Type

• Full Time
• Virtual

Experience Level

• Management capacity
• Quality Manager

Education Level

• High School diploma or GED
• Bachelor’s degree preferred

Salary/Compensations

• $105,000.00 – $115,000.00

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

About the Company

• In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, DSV adds value to its customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. DSV works every day from its many offices in over 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. DSV's reach is global yet its presence is local and close to its customers.
• Working at DSV means playing in a different league. As a global leader in transport and logistics, DSV has been on an extraordinary journey of growth. DSV aims to grow together by continuing to innovate, digitalize and build on its achievements. With close to 150,000 colleagues in over 90 countries, DSV works every day to offer solid services and meet its customers’ needs and help them achieve their goals. DSV believes the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals. At DSV, performance is in its DNA. DSV employees don’t just work – they aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. DSV values inclusivity, embraces different cultures and respects the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere. Visit dsv.com and follow DSV on LinkedIn and Facebook.

Equal Opportunity

• DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.