Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Venue Manager, you will be responsible for maximizing sales through marketing and promotional activities, ensuring the highest standards of presentation and customer service to make your venue the best in town. You will also focus on developing your team and maintaining a safe and welcoming environment.

Responsibilities

• Overall responsibility for the performance and profitability of a licensed gaming centre.
• Champion company standards and best practice within venue.
• Ensure marketing, promotional activities and events are delivered correctly.
• Maintain physical and personal security.
• Control cash/assets and minimize risk of loss.
• Provide excellent customer service at all times, building and maintaining relationships with regular customers.
• Operate in accordance with LCCP.
• Develop your team and ensure training is completed in line with launches, refreshed and in line with company policy.
• Ensure staff are properly managed and instances of poor performance or misconduct are dealt with professionally.
• Recruit and train new team members for your venue.
• Maintain market and competitor awareness.
• Ensure venue cash collections are carried out in accordance with Company procedures.
• Monitor and analyse machine income levels.
• Achieve KPIs and audits, including international and compliance.
• Adhere to all health and safety practices and procedures.
• Complete all administration tasks at the correct time and to the required standard.
• Actively manage and promote safeguarding and social responsibility measures.
• Respond positively, promptly and appropriately to all customer feedback/enquiries.
• Maintain a high standard of personal presentation and ensure all employees adhere to the brand dress code.
• Actively discourage harassment, bullying, victimisation or discrimination of any kind.

Requirements

• Ability to work to budgeted targets.
• Management experience within retail, hospitality or the gambling sector is desired.
• Experience with management reporting and administration.
• Experienced managing a team.
• Experience with creating staff rotas.
• Excellent communication and organisational skills.
• Ability to be flexible and adaptable.
• Understanding of budgeting as well as Profit and Loss reports.
• Flexibility to work both day and night shifts (if your venue is a 24-hour operation).

Skills

• Marketing and promotional activity
• Customer service
• Team management
• Budgeting
• Profit and Loss reports
• Staff rotas
• Communication
• Organisation
• Flexibility
• Adaptability
• Safeguarding
• Social responsibility

Location

• Upton Park

Work Type

• Full-time

Experience Level

• Management experience within retail, hospitality or the gambling sector is desired.

Salary/Compensations

• £40,060.80 per annum - Plus Bonus opportunities

Benefits

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

About the Company

• MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies.
• Headquartered in Germany, the group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia.
• MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.
• MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience.
• Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.

Equal Opportunity

• MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
• MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.