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About the Role

As a Fragrance Expert, you will elevate the fragrance category through immersive consultations, storytelling, and service-led experiences. You will lead by example in delivering a best-in-class client experience, support business growth through innovative events, and act as a mentor and ambassador to colleagues.

Responsibilities

• Build long lasting client relationships through a tailored, memorable experience both in-store and through digital channels
• Deliver expert personalised fragrance consultations that captivate and educate clients
• Share product benefits, category knowledge, and application techniques with confidence to clients and colleagues
• Host masterclasses and in-store events to elevate fragrance category
• Use clienteling and data capture tools to actively recruit new clients and grow client portfolio
• Achieve individual and counter sales targets & KPIs

Requirements

• A collaborative and team-first mindset
• A passion for client experience and storytelling
• The ability to quickly build rapport and create meaningful client connections
• Confidence in delivering fragrance workshops and engaging events
• A strong understanding of perfumery
• Experience in a client-facing retail environment

Skills

• Fragrance consultation
• Storytelling
• Clienteling
• Sales
• Event hosting
• Perfumery knowledge

Location

• Selfridges Oxford Street

Work Type

• Permanent
• 37.5 hours/week
• Any 5 in 7 days

Benefits

• Private Medical Insurance covering pre-existing medical conditions and ability to add family members
• Online GP App with 24/7 appointments available within 24 hours
• Cycle Scheme participation for a tax-exempt bike and/or accessories
• Pension
• Life Assurance
• Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Employee Assistance Programmes and Other Support Lines
• Arts & Culture Ticket Discounts across major London attractions
• CHANEL Product Discounts
• Employee Only Sales
• Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

About the Company

• CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
• CHANEL Beauty's mission is to underline what is most unique in every person and give clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.
• Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working.
• Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
• Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
• At present, Chanel employs more than 32,000 people worldwide.
• As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
• The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
• Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

• At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
• We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.