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About the Role

The Career Advisor I (CA) provides career counseling and coaching to help customers enhance their training and professional skillset to obtain employment in their desired field. The CA expands job seeker employment opportunities through career exploration strategies and directly impacts C2 GPS’ mission success.

Responsibilities

• Provides comprehensive career assessments to determine occupational interests and aptitude.
• Identifies training and development needs, current level of vocational skills, employment history, interests, and abilities.
• Recommends workforce programs and services at the local, state, and federal level.
• Conducts intake process and completes program eligibility for grant funded programs.
• Guides job seekers through the career development & exploration process.
• Helps determine occupational interests and abilities using workforce tools, aptitude assessments, interviewing techniques, and resume writing.
• Provides labor market information including opportunities, qualifications, and expected pay.
• Educates participants on job search skills and industry trends.
• Assists jobseekers with resume development, mock interviews, and job search strategies.
• Provides information regarding training opportunities, educational/training vendors, financial aid, and scholarships.
• Refers participants to training opportunities for employability skills and professional development.
• Prepares and submits Individual Training Account (ITA), work-based training requests, and supportive service requests.
• Evaluates customers’ needs and provides referrals/connections to internal or external support services.
• Maintains continuous contact with customers to provide on-going career services, case management, and career advising.
• Monitors customer progress to ensure completion of academic or occupational goals.
• Develops constructive working relationships with internal team members, the public, and external partners.
• Partners with business solutions unit to identify employment opportunities for participants.
• Screens and refers participants to qualified job opportunities with a focus on training development.
• Seeks ways to improve workforce services to meet labor market needs.
• Manages customer information and enters required data into the management information system.
• Performs other duties as assigned.
• Ensures that case files meet or exceed all local, state, and federal quality assurance requirements.

Requirements

• Knowledge of workforce development, economic development, and project management.
• Knowledge of effective conflict resolution practices, individual case management, and career counseling.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Ability to work with diverse customers with unique needs and communication styles.
• Ability to effectively handle or resolve stressful or challenging situations with difficult customers.
• Sensitivity to customer needs and feelings, demonstrating concern for others.
• Excellent case management, analytical, and critical thinking skills.
• Excellent verbal and written communication skills.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Valid driver's license and proof of insurance required.
• Bilingual in English and Spanish strongly preferred.

Skills

• Career counseling
• Career coaching
• Career exploration
• Conflict resolution
• Case management
• Career advising
• Resume development
• Mock interviews
• Job search strategies
• Customer service
• Interpersonal skills
• Analytical skills
• Critical thinking
• Verbal communication
• Written communication
• Word processing
• Spreadsheet software
• Computer skills

Location

• Texas
• Florida
• Southern Nevada

Work Type

• Office environment
• Occasional driving
• Occasional travel
• Flexible hours

Experience Level

• Previous related workforce experience preferred

Education Level

• High School Diploma or GED required
• Associates or Undergraduate degree preferred

Benefits

• Health Insurance (with no cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match of up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance

About the Company

• C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada.
• Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers.
• At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do.
• We strive for excellence that sets us apart from the competition.
• As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.
• Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.
• Join a team of talented professionals dedicated to transforming lives for the better.
• Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance.
• Let’s make a difference together!

Equal Opportunity

• C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity.
• Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.
• The company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics.
• Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment.
• All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.