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About the Role

As a Business Process Manager, you’ll play a key role in shaping how operations run end-to-end. You’ll work across teams to bring structure to complexity, turning data, insights, and system understanding into scalable process solutions. This is an opportunity to step into a high-impact role where you’ll not only improve processes, but also help define how process excellence and governance are built at scale.

Responsibilities

Own and lead end-to-end process improvement initiatives, from scoping to implementation and monitoring
Map and optimise business processes using BPMN, identifying inefficiencies and evaluating changes
Analyse multi-source data to uncover root causes and translate insights into actionable recommendations
Define business requirements and ensure alignment between processes, systems, and operational goals
Collaborate with cross-functional stakeholders, contributing to governance frameworks and driving continuous improvement and adoption

Requirements

Strong experience in process mapping and optimisation (BPMN), including facilitating workshops and aligning stakeholders
Comfortable working with data, using tools like Excel and Tableau to generate insights
Proven ability to lead cross-functional process improvement projects end-to-end, managing timelines and stakeholders independently
Solid understanding of system interactions, with the ability to translate business needs into structured requirements
Structured, solution-oriented mindset with strong communication skills and the ability to navigate complexity and ambiguity

Skills

BPMN
Excel
Tableau
Salesforce
CRM tools
Process mining
Automation tools
Service design methodologies
Governance frameworks
Compliance
Operational risk

Location

Barcelona, Spain
Berlin, Germany

Work Type

Office-first setup

Benefits

Annual learning & development budget
Generous time off, including paid leave, public holidays and additional personal time
Support for your financial future through pension contributions
Well-being support via our Employee Assistance Programme
Break4Me: take a one-month sabbatical after 3 years with SumUp
Referral bonus

About the Company

Be empowered to do more that matters.
At SumUp, we’re on a mission to empower small businesses across the globe by providing simple and affordable financial solutions.
Today, millions of merchants rely on SumUp to get paid, manage their finances, and grow their business.
Our diverse team spans multiple countries, cultures, and backgrounds, united by a shared goal: helping small businesses succeed.
We believe in ownership, collaboration, and continuous learning, and we’re committed to creating an inclusive environment where everyone can thrive.

Equal Opportunity

SumUp is an Equal Employment Opportunity employer.
We celebrate diversity and are committed to creating an inclusive workplace for all employees.