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About the Role
This role is part of the wider Operations Command Centre, under Service Operations, responsible for the upkeep and management of all Bank Data Centres. The team is learning new skills to support the Bank's transition from on-premises infrastructure to Cloud and newer data centres.
Responsibilities
- Review incidents or important updates during shift handover.
- Coordinate with other support teams for equipment in the Data Centre.
- Perform day-to-day operational duties such as system monitoring, starting or closing applications, and running batch suites.
- Respond to alerts about incidents affecting core systems during overnight shifts.
- Contact on-call support teams or escalate incidents to shift leaders.
- Handle out-of-hours Service Desk calls, including supporting locked-out devices.
- Liaise with the smart hands service for support in data centres.
- Update documentation to refine steps for handling specific alerts.
- Work 14 12-hour shifts over a rolling 5-week period on a 24/7 shift pattern.
- Work a mixture of day and night shifts, including weekends and Bank Holidays.
- Cover other shifts for leave or sickness, with overtime pay.
Requirements
- Eagerness to develop or build on experience in a 24x7 operations environment.
- Strong problem-solving skills.
- Collaborative attitude.
- Any knowledge of operational procedures.
- Understanding of the request, incident, problem, and change management process.
- Ability to be flexible and cope with and handle change.
- Experience of working in small, close-knit teams with a good work ethic.
- Ability to work under pressure and deliver to timelines.
- Must pass National Security Vetting clearance (6-12 weeks post offer).
- Must pass additional Bank security checks.
- Eligibility for UKVI sponsorship will be considered on a case-by-case basis.
Skills
- Data Centre Environment experience
- Control-M experience
- SCOM or Splunk understanding
- Storage Area Networks understanding
- Server infrastructure understanding
- Commvault Enterprise Backup experience
- Microsoft tools experience (MS Forms, MS Teams, Power Automate)
Location
- London ONLY
Work Type
- Permanent
- 12 Month FTC
- Full time
- Flexible working patterns
- Work from abroad policy (subject to approval)
- Hybrid (aim for half time in office, minimum 40% per month)
- Work from home by agreement
Experience Level
- Experience in a 24x7 operations environment
Salary/Compensations
- £33,600 - £37,800
Benefits
- Non-contributory, career average pension (1/80th annual salary per year, option to increase/decrease)
- Discretionary performance award
- 8% benefits allowance (can be taken as salary or flexible benefits)
- 26 days’ annual leave (option to buy up to 12 additional days)
- Private medical insurance
- Income protection
- Overtime pay for covering other shifts
About the Company
- The Bank of England is the UK's central bank, known for world-leading thinking on policy and strategy.
- Mission: to promote the good of the people of the UK by maintaining monetary and financial stability, keeping prices stable and people's money safe.
- Driven by curiosity and the desire to do important, challenging work.
- Values diversity, equity, and inclusion to effectively maintain monetary and financial stability.
- Strives to be a place where people feel they belong and have equal access to opportunities.
- Offers career-defining work at the heart of the UK economy.
- Proud member of the Disability Confident Scheme.
Equal Opportunity
- The Bank values diversity, equity and inclusion.
- We want all colleagues to feel valued and respected.
- Working hard to build an inclusive culture which supports people from all backgrounds and communities.
- Celebrate all forms of diversity, including age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status.
- Welcome applications from individuals who work flexibly, including job shares and part time working patterns.
- Partnered with external organisations to support adjustments for candidates and employees in the recruitment process.
- The Bank of England welcomes applications from all candidates.
- The Bank cannot guarantee that any application made to UKVI will be successful.