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About the Role

This role drives customer growth and retention by ensuring small and mid-sized law firms realize measurable value from onboarding through renewal and beyond. You accelerate product adoption, increase end-user engagement, and translate data into insights that improve outcomes. Through strong cross-functional partnership and clear expectation setting, you deliver a consistent customer experience that directly impacts recurring revenue, satisfaction, and long-term loyalty.

Responsibilities

Partner with new and existing customers to lead onboarding, define success outcomes, and build tailored success plans that drive measurable value
Analyze usage data to identify trends, remove adoption barriers, and proactively mitigate risk before it impacts retention
Identify opportunities to expand value by aligning our solutions to evolving customer workflows and business challenges
Build strong relationships with key stakeholders through regular touchpoints, strategic updates, and ongoing success planning
Lead onboarding experiences and deliver impactful business reviews that connect product value to customer goals
Collaborate cross-functionally with Sales, Product, and Marketing to share insights, influence roadmap priorities, and amplify customer success stories

Requirements

Curious, adaptable, and eager to learn
Collaborative team player who listens actively and understands customer needs
Proactive in engaging customers and driving outcomes
Able to guide and educate customers without over-directing solutions
Strong presentation, verbal, and written communication skills
Skilled at independent problem solving and troubleshooting
Experience in Customer Success, Professional Services, Consulting, or Account Management in a customer-facing role

Location

Remote

Work Type

Hybrid
Full-time

Benefits

Team. A culture where people show up for each other and do the right thing
Reach. A truly global team solving complex, meaningful problems
Opportunity. Real growth opportunities, not just talk about them
Technology. Work at the intersection of legal expertise and cutting-edge AI
Impact. The chance to make an impact at scale, not just contribute

About the Company

Litera is a fast-growing software company and one of the leading legal technology suppliers in the world.
Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day.
As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment.
Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

Equal Opportunity

Litera is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.