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About the Role

The Mobile Service Technician IV position will diagnose problems and perform major and technically difficult repairs and preventive maintenance services on different types of vehicles through the use of their mobile service truck and tools. This position is primarily off-site and will not be assigned to a specific location, which will require extensive travel and exceptional customer focus. The MMT will represent Ryder and interact with customers in order to establish a relationship and promote and develop business opportunities to up-sell Ryder's products and services.

Responsibilities

Diagnose problems and perform major and technically difficult repairs and preventive maintenance services on different types of vehicles.
Maintain mobile service truck, tools, and inventory in serviceable condition.
Interact with relevant business support members and departments as needed.
Coordinate work schedule as required by customers.
Road test vehicles to identify cause of complaints for repairs, ensure quality of repair work performed, and deliver customer satisfaction.
Perform preventive maintenance (PM) and vehicle repairs including but not limited to: A/C & Heater, Brakes, Cargo Handling/Transfer, Liftgates, Charging Systems, Clutch, Cooling Systems, Cranking System, Lighting System and Electrical Accessories, Drive Axles, Driveline, Gas Engines, Fuel Systems, Steering and Non-driven Axles and Alignment, Suspension, Tire and Wheel Maintenance, Vehicle Coupling System.
Utilize key functions of Shop Management System and electronic documentation.
Perform work in accordance with all provincial and corporate compliance guidelines (i.e. safety, DOT).
Use internal and external maintenance documents.
Perform other duties as assigned.
Ensure proper maintenance of all service, safety and environmental records.
Accountable for key maintenance measurements established by company policy, related to the inspection and performance of PMs, brakes, tires, wheels, including any maintenance items directly associated with the safety of the customer.
Act as a mentor for the Mobile Technician II and III level.

Requirements

Minimum tools required to perform job duties as outlined in Ryder's Maintenance policy 2.02.
Able to take home assigned mobile service truck as applicable and secure vehicle and contents (preferred).
Must be able to drive Ryder vehicles.
Ability to understand and adhere to Company policies in all areas.
Proven hands-on mechanic, customer service, and account management skills.
Ability to complete repair orders with the Company established systems.
Demonstrates customer service skills.
Strong relationship management skills.
Strong verbal and written communication skills.
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
Ability to work independently and as a member of a team.
Ability to prioritize workload.
Flexibility to operate and self-driven to excel in a fast-paced environment.
Self-starter and self-sufficient approach.
Capable of multi-tasking, highly organized, with excellent time management skills.
Detailed oriented with excellent follow-up practices.
Entrepreneurial spirit.
Must meet qualifications of brake mechanic and inspectors (FMCS 396.25).
Must have valid legal authorization to work in Canada.

Skills

Advanced mechanical repairs and diagnostics on heavy duty and medium duty equipment.
Customer service.
Account management.
Relationship management.
Verbal and written communication.
Independent work.
Teamwork.
Prioritization.
Flexibility.
Self-starter.
Multi-tasking.
Organization.
Time management.
Detail-oriented.
Follow-up.
Entrepreneurial spirit.

Location

London, ON

Work Type

Full time
Permanent
Off-site

Experience Level

Four (4) years or more in advanced mechanical repairs and diagnostics on heavy duty and medium duty equipment required.

Education Level

H.S. diploma/GED required in general studies.
Vocational or Technical Certification preferred in Related field.
SBTIII trained (SBT220).
Complete all OEM on-line diagnostic scan tool software courses as required by location fleet mix.
Complete Instructor led OEM courses as required to support location fleet mix.
Tire & Wheel safety trained (TW220).
PM qualified (PM230 & PM298).
Brake Air qualified (BA220 & BA298).
Brake Hydraulic qualified (BH220&BH298) where appropriate.
A/C recycling & recovery certified (CF609).
A/C qualified (AC220&AC298).
HD electrical trained (DR208).

Salary/Compensations

$42/hour + $1/hour premium for afternoon shift + $2/hour Mobile Premium
$1,000 sign-on bonus (experience-based)

Benefits

10 days of Paid Time Off upon hire.
Excellent benefits package after 30 days (Medical, Dental & Vision).
Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP).
Employee discount of 15% on Ryder stock.

About the Company

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business.
Building and maintaining a fleet takes time, resources, and expertise few companies can spare.
At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and positions.
We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada!
Employee satisfaction is part of our culture.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day.
When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.
Recognized by Forbes as one of Canada's Best Employers in 2025.

Equal Opportunity

Ryder is an Equal Opportunity Employer: We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process.
Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you.
If you require assistance in order to apply, please contact us at 888-957-9337.
As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada.
Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.