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About the Role
As a Team Member, you will be key in making customers feel welcome and helping to create the atmosphere needed to deliver a great gaming experience. MERKUR Slots is committed to bringing passion and customer focus to the business.
Responsibilities
- Ensure venue housekeeping is of the highest standard, regularly cleaning gaming equipment, floors, walls, and other surfaces.
- Offer service rounds and refreshments in line with brand guidelines.
- Monitor customer actions and behavior, noting any suspicious or disruptive activity.
- Assist with required administration to 100% accuracy.
- Help ensure promotions run smoothly and are successful.
- Provide customer service in line with company standards to achieve customer satisfaction.
- Own and resolve problems, escalating where appropriate.
- Interact with customers and intervene as appropriate, logging all interactions.
- Maintain a high standard of personal presentation and adhere to the brand dress code.
- Achieve, maintain, and impart great product knowledge to customers.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- Actively discourage harassment, victimisation, or discrimination against employees, management, or customers.
Requirements
- Demonstrate excellent communication and people skills.
- Passion for providing first-class service.
- Flexibility to work on a rota basis, including weekends and Bank Holidays.
- Ability to work on own initiative and as part of a team.
- Experience in a retail, hospitality, or gambling environment.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
Skills
- Communication skills
- People skills
- Customer service
Location
- Edmonton Green
Work Type
- Part Time
Experience Level
- Entry Level
Salary/Compensations
- £13.25 - £14.75 per hour
- Night Rate: £14.75 per hour between 23:00 and 06:00
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
About the Company
- MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe.
- In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
- MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen.
- MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience.
- Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Equal Opportunity
- MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
- MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.