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About the Role

The Stock Support role involves performing administrative and back-of-house duties to support Boutique and Head Office functions, while upholding CHANEL's standards of customer service, product knowledge, personal presentation, and teamwork.

Responsibilities

• Ensure the back of house areas are kept clean and tidy at all times
• Assist with back of house operations such as receiving, sorting, and distributing correspondence
• Prepare and organize boutique inventories
• Prepare Cash and Wrap stations
• Prepare packaging and assist with gift wrapping parcels
• Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office
• Provide the highest level of customer service to colleagues
• Respond promptly to requests from Clients, Boutique Management and Head Office
• Work effectively and efficiently within the team
• Ensure memos and information notices are current and posted in each area and staff room
• Apply a helpful and courteous manner towards all colleagues
• Remain reliable, supportive, and flexible as the business demands
• Ensure absolute confidentiality of the Company’s commercial activities and internal affairs

Requirements

• Experience in customer service and stock management
• Experience in retail is an asset
• Strong organization and follow-up skills
• Proven ability to work in a fast-paced environment
• Excellent communication skills
• Ability to handle multiple tasks simultaneously
• Willing to work retail business hours which include weekends and flexible to business demands, including some out of hours as required
• Professional presentation and behaviour

Skills

• Customer service
• Stock management
• Organization
• Follow-up
• Communication
• Multitasking

Location

• Yorkdale Boutique, North York, ON

Work Type

• Full-time
• Permanent

Salary/Compensations

• Up to $55kCAD annually + bonus

Benefits

• Private medical and dental insurance
• Long-term disability coverage
• Life insurance
• Accidental death and dismemberment insurance
• Option to add family members to health coverage
• Strong company pension plan
• Bonus program
• Generous vacation days
• Sick leave
• CSR (volunteering) days
• Day off for birthday
• Robust global parental leave policy
• 24/7 access to Employee Assistance Program (EAP) including counselling, legal support, wellness services, and financial guidance
• Mentorship programs
• Learning opportunities
• Career advancement opportunities

About the Company

• Chanel is a world leader in creating, manufacturing, and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches.
• Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
• Chanel employs more than 32,000 people worldwide.
• As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
• The company promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
• Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
• It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
• The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
• Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
• We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
• CHANEL CANADA ULC. welcomes all applicants for this position.
• We are committed to fair and accessible employment practices.
• Accommodations are available upon request for candidates with disabilities throughout the recruitment process.