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About the Role

This role is designed for strategic customers, focusing on helping them extract maximum value from Clio’s solutions, with a special emphasis on AI transformation in legal research and practice. The mission is to help top-tier firms and in-house teams practice law more efficiently and effectively by leveraging advanced technology.

Responsibilities

• Engage with legal professionals at elite law firms and leading corporate legal departments to understand their processes, challenges, and opportunities for improvement, especially where AI can transform workflows.
• Lead consultative discussions and tailored demonstrations of Clio’s AI-driven solutions.
• Partner with Account Executives to understand client needs, influence buying decisions, and guide firms through their AI adoption journey.
• Work with customers and prospects to design high-impact pilots of new technologies, ensuring successful engagement, adoption, and measurable outcomes.
• Define the criteria for successful pilots, including desired outcomes, focus practice areas, and demonstration of real, scalable value.
• Act as a trusted advisor to senior partners, practice leads, and operations managers, building relationships and influencing adoption.
• Help customers navigate cultural, behavioral, and process changes for successful AI transformation.
• Collaborate with the marketing team to create content and messaging showcasing real-world AI success stories.
• Serve as the Voice of the Customer, sharing insights with product and sales teams to improve AI solutions and go-to-market strategies.
• Stay informed about AI trends, legal technology innovations, and best practices, sharing expertise internally and externally.

Requirements

• JD or equivalent legal qualification and significant experience at a top-tier law firm, preferably with corporate, litigation, or other high-complexity practice area focus.
• Additional experience in legal operations, innovation, or change management in a law firm or corporate legal department is a strong plus.
• Established professional experience preferred (flexible for exceptional candidates).
• Proven ability to engage, influence, and build trust with senior legal stakeholders.
• Outstanding presentation and facilitation skills, with confidence addressing both legal and executive audiences.
• Strong understanding of legal workflows, processes, and the cultural dynamics that influence technology adoption, particularly in elite law firms and leading corporate legal departments.
• A consultative, solutions-focused mindset with a genuine curiosity about how AI can transform legal research, drafting, and analysis.
• Experience in technology, consulting, sales, or other client-facing roles is a strong plus.
• Comfort working in a fast-paced, high-growth environment where priorities shift and creativity is valued.

Skills

• AI transformation
• Legal research
• Legal practice
• Client engagement
• Change management
• Consultative mindset
• AI adoption
• Technology pilots
• AI trends
• Legal technology innovations

Location

• London

Work Type

• Hybrid

Experience Level

• Senior

Education Level

• JD or equivalent legal qualification

Salary/Compensations

• £71,400 to £84,000 to £96,600 GBP

Benefits

• Competitive, equitable salary
• Flexible hybrid work environment
• 25 days holiday + bank holidays
• Private Healthcare with Life Insurance & Critical Illness cover
• Pension contribution
• Professional development and growth options
• Clioversary recognition program

About the Company

• Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
• We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
• Clio is on a mission to transform the legal experience for all.
• Clio is building the platform that powers the future of legal work.
• We are advancing a comprehensive strategy that spans the full lifecycle of legal work—from knowledge and insight to execution and outcomes.
• At the center of this vision is the Intelligent Legal Work Platform, the legal industry’s first System of Action.
• Clio for Enterprise extends this foundation to support the complexity, scale, and operational rigor of global organizations.
• Clio has achieved Centaur status, a milestone reached by fewer than 200 private SaaS companies worldwide.
• We are a proud honoree of the Forbes Cloud 100 and Fortune’s Future 50, have been named Innovator of the Year, and are a Platinum Club member of Canada’s Best Managed Companies.
• We are consistently recognized as one of Canada’s Top 100 Employers and a Top Employer for Young People, with our international offices also earning placements on Great Place to Work’s Best Workplaces lists.
• Headquartered in Vancouver, Canada, Clio has grown to more than 2,000 employees across offices in Toronto, Calgary, Dublin, Manchester, Sydney, Barcelona, and Bogotá.

Equal Opportunity

• Our team shows up as their authentic selves, and are united by our mission.
• We are dedicated to diversity, equity and inclusion.
• We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.
• We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.
• We are committed to equal employment and we encourage candidates from all backgrounds to apply.
• Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.