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About the Role

As Chase bank launches in Germany, this role supports the Operations business in Berlin during its scale-up phase. The position focuses on keeping customer-facing and support teams connected through strategic narrative, channel management, and leader advisory, while helping establish a local presence within a global banking framework.

Responsibilities

• Drive internal communications for Operations by translating operational changes into actionable messages.
• Manage a disciplined communications rhythm and editorial calendar across core channels.
• Develop internal narratives and employee campaigns aligned with firmwide goals.
• Create compelling content covering banking trends and human-interest features.
• Provide senior leader advisory, including developing talking points and scripts.
• Plan and execute town halls and leadership engagement events.
• Measure communication effectiveness and iterate strategies based on insights.
• Maintain stakeholder maps, distribution lists, and content repositories.
• Ensure message accuracy, tone consistency, and appropriate localization.
• Provide on-the-ground external communications support in Germany as needed.

Requirements

• Significant experience in communications or a degree in a communications-related field.
• Fluent in German and English with exceptional writing and editing skills.
• Proven track record of translating complex topics into clear narratives.
• Experience planning and executing leadership forums and events.
• Strong editorial judgment and stakeholder management skills.
• Experience in financial services or highly regulated industries.
• Background in change communications and frontline enablement.
• Proficiency with enterprise collaboration and publishing tools.

Skills

• Internal communications
• Editorial planning
• Strategic narrative development
• Stakeholder management
• Channel governance
• Event management
• Content localization
• Digital communications
• Change communications

Location

• Berlin, Germany

Work Type

• Full-time

Experience Level

• Senior Associate

Education Level

• Degree in a communications-related field

About the Company

• J.P. Morgan is a global leader in financial services providing strategic advice and products to corporations, governments, and investors.
• The company operates with a first-class business approach to build long-term client partnerships.
• Corporate functions include finance, risk, human resources, and marketing.

Equal Opportunity

• J.P. Morgan is an equal opportunity employer that values diversity and inclusion.
• The company does not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other protected attribute.
• Reasonable accommodations are provided for religious practices, beliefs, and mental or physical disability needs.